F135 Hardware Customer Support Engineer

Date Posted:

2026-10-08

 Country:

United States of America

 Location:

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

 Position Role Type:

Onsite

 U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

 Security Clearance Type:

None/Not Required

 Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do *

The Hardware CSE plays a key role in providing technical and sustainment support for engine hardware by interfacing with the customer, program office, Field Service Engineer/Representative, and engineering organization in support of our warfighter.

Typical Responsibilities:

Responses to Technical Field Questions (Action Requests)

Support Engineering Investigations (Deficiency Reports)

Technical Maintenance Manual Data Creation/Updates/Interpretation

Author technical presentations and Field Information Notices as required

Maintenance Awareness Briefings

Engineering Changes /Design Reviews for Sustainment Impacts

Field Implementation / Retrofit Planning / Service Test Letters

Support Technical Conferences as needed

Production Quality Notification (QN) and Escape (6015) support

Provide direct, in-person support for a variety of significant field efforts. Represent the department by being generally capable of adding value in solving customer support issues, not directly related to the field assignment

Ability to travel up to 10% mostly to our F135 Field Sites

What You Will Learn

• How to support the F135 propulsion system for U.S. and international military customers
• Field inquiry response, deficiency reporting, and hands‑on sustainment problem‑solving
• Development and interpretation of technical maintenance data for advanced gas turbine engines
• Clear technical communication through briefings, notices, and customer updates
• How engineering changes, retrofits, and quality processes impact fielded hardware
• Cross-functional collaboration with the F‑35 JPO, Field Service Engineers, Engineering, and Logistics teams

Qualifications You Must Have *

• Typically requires a bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM) and 1+ years of prior experience.
• Works to achieve day-to-day objectives primarily within area of responsibility. Work is moderately supervised typically on smaller projects or task-related activities.
• Identifies, defines and resolves problems that are not immediately evident. Problems are typically within a single area of responsibility and are typically solved through exercise of discretion and/or judgment, often drawing from prior experiences or standard procedures and basic analysis. Responsible for making minor changes in systems and processes to solve problems or improve effectiveness of work area.
• Communicates with parties within and outside of own team to explain facts, policies and practices related to work area, influencing decision-makers with recommended courses of action.

Qualifications We Prefer

• Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi-disciplined dynamic environment.
• Existing technical knowledge of gas turbine operation

Learn More & Apply Now

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

• Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience. Practical knowledge of RTX projects, programs
• or systems with the ability to make enhancements and leverage in daily work.

Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.

Engineering/Other Technical Positions:Typically requires a degree in Science, Technology, Engineering or Mathematics(STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act