Fachwirt/in - Fertigungs- und Prozessmanagement

Vienna 1030, fulltime

You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

• What you'll be doing
• •Interface directly with merchant restaurants and work tirelessly to improve their experience
• •You will be the main POC delivery, assembly and installation of our hardware products
• •Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• •Create, execute and update support material in collaboration with Wolt Support
• •Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
• •Create merchant training materials to encourage staff understanding and adoption
• •Learn the ins-and-outs of Wolt software configuration and oversee the implementation of digital ordering and SaaS tools
• •Work closely together with a 3PL logistics/assembly partner handling deliveries
• •Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• •Be able to achieve immediate results and adapt in an evolving work environment
• •Look for ways to improve and want to shape the direction of the company

• Our humble expectations
• •Bachelor's degree or equivalent work experience
• •Language skills in German and English
• •Work experience in operations or project management
• •Able to complete tasks accurately, effectively and on time with superb attention to detail
• •Excellent external and internal customer support skills
• •Experience working successfully cross functionally with other departments
• •Proactive by nature and most engaged when you are operating at the lowest level of detail
• •Drivers licence and willingness to travel 50% of time

• What your typical work day might look like...
• •Start of the week you sync with sales to get on track with latest signings
• •Plan onboardings for the week and confirm dates and times together with the venue
• •Ensure that hardware is delivered to the to-be onboarded venues in time
• •Travel between venues, onboarding and troubleshooting if needed
• •Manage hardware supply and ensure we have everything stocked
• •Flag issues proactively, update onboarding documentation
• •Work with product and support to share learnings

• What we offer
• •Independent work in a dynamic, international team
• •Employee Assistance Programme - therapy and wellbeing
• •Discount on your Wolt orders
• •My Clubs partnership with discounted rates for your monthly sports program
• •Modern work equipment
• •Hybrid working
• •Team building, sport and company events multiple times a year

We offer an attractive salary starting at 57.904€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process.

APPLY NOW!

https://ams.at/su/TgmgG