Facilities and Technology Assistant 100% (m/f/w)

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• The Facilities & Technology Assistant supports the Facilities Manager in maintaining the safe, secure and efficient operation of the Guernsey office and its associated technology environment. This is an entry-level development role suitable for a school or university leaver seeking to build experience across facilities management, health and safety, business continuity, physical security and information technology.
• Working under the guidance of the Facilities Manager, the Facilities & Technology Assistant will assist with office maintenance, contractor management, health and safety activities, business continuity administration, physical security processes, office services and workplace support. The role will also provide first and second-line assistance with user technology, meeting room systems, telephony, Microsoft 365 services and IT asset management.

YOUR CHALLENGE

Facilities, Health & Safety and Business Continuity

Support the Facilities Manager in maintaining a safe, secure and well-presented office environment

Assist with regular office inspections and the identification and escalation of health and safety issues

Support the administration of Health & Safety records, policies and procedures

Assist with maintaining first aid supplies and related records

Support the coordination of fire drills, emergency exercises and health & safety training activities

Assist with the administration and maintenance of Business Continuity and emergency response documentation

Support the monitoring and testing of business continuity arrangements

Assist with the management of onsite and offsite archives and records

Support the maintenance of office equipment, furniture and workplace facilities

Assist with office moves, workspace changes and meeting room preparation

Help maintain the Office Issues and Feedback tracker and assist in coordinating resolutions

Assist with the ordering and management of stationery and office supplies

Support the servicing and administration of company vehicles and other office assets

Assist with incoming and outgoing post, courier services and document handling

Support secure document disposal and physical data destruction processes

Help ensure policies, procedures and records remain accurate and up to date

Physical Security and Contractor Management

Support the Physical Security Officer responsibilities under the supervision of the Facilities Manager

Assist with visitor management and access card administration

Help monitor contractor access and compliance with office procedures

Assist with physical security inspections and reporting

Support the maintenance of building access records and key security controls

Liaise with contractors, suppliers and service providers as directed

Assist in obtaining quotations, coordinating service visits and monitoring contractor performance

Information Technology Support

Provide first-line technical support to users for common IT issues and service requests

Escalate complex issues to the Facilities Manager, Local IT, Group IT or third-party vendors as appropriate

Assist with the setup, deployment and maintenance of desktops, laptops, mobile devices and peripherals

Support onboarding and offboarding activities, including equipment preparation and collection

Assist with Microsoft 365 applications including Outlook and Office applications

Help administer user accounts, permissions and access requests under supervision

Support meeting rooms, video conferencing facilities and collaboration technologies

Assist with local telephony and mobile communications services

Support local networking infrastructure including Wi-Fi connectivity and endpoint troubleshooting

Assist with maintaining IT asset inventories and equipment records

Help coordinate equipment procurement, deployment and disposal processes

Assist with technology upgrades, office moves and infrastructure improvement projects

Support information security controls and user adherence to security policies

Assist with business continuity and disaster recovery activities relating to technology services

Maintain accurate technical documentation and procedures

General Administration and Service Support

Provide professional and responsive support to colleagues across the office

Assist with event, meeting and training room setup

Support reception and office services during periods of absence where required

Develop strong working relationships with internal stakeholders, suppliers and service providers

Make constructive recommendations for process improvements and efficiency gains

Undertake other duties as reasonably required to support the Facilities Manager and business operations

YOUR PROFILE

Personal and Social

Demonstrates a positive and professional attitude with a strong willingness to learn

Self-motivated with the ability to take ownership of assigned tasks

Strong communication and interpersonal skills

Good organisational and time management skills

Strong attention to detail and accuracy

Ability to work independently whilst also contributing effectively as part of a team

Flexible and adaptable approach to changing priorities

Maintains confidentiality when handling sensitive information

Demonstrates initiative and a customer-focused approach to service delivery

Professional and Technical

School leaver, college leaver or graduate level candidate

An interest in facilities management, workplace services, health & safety and information technology

Good working knowledge of Microsoft Office applications

Basic understanding of computer hardware and software would be advantageous

Willingness to develop knowledge of Microsoft 365 technologies

Willingness to learn health & safety, business continuity and physical security requirements

Ability to undertake basic office maintenance and practical tasks

Strong problem-solving and analytical skills

Full driving licence would be advantageous but is not essential

Relevant qualifications in IT, business, facilities management or health & safety would be advantageous but are not required

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site .

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