Facility Maintenance Tech

Description

PURPOSE — WHY THIS ROLE EXISTS

The Facility Maintenance Tech is the operational backbone of the physical Center Court Pickleball experience. This role exists to ensure that every court, clubhouse, equipment system, and vendor relationship functions at peak performance — so that players, staff, and guests can focus entirely on the game. The Facility Manager protects CCP's capital assets, enforces safety and compliance standards, and executes a disciplined preventive maintenance program across all four club locations.

PRODUCT — WHAT YOU DELIVER

Core Deliverables

Fully operational facilities across all CCP locations with minimal unplanned downtime

Executed preventive maintenance calendar covering HVAC, courts, plumbing, electrical, and access systems

Vendor relationships managed to scope, budget, and service level — with 3 competitive quotes secured for all projects above $500

Timely, documented change order requests — no verbal approvals or out-of-scope work without written authorization

Accurate work order log and PO Request Reports submitted to AP/Procurement before any spend is committed

Safety inspection records, incident reports, and regulatory compliance documentation maintained at each location

Capital project support for construction-phase coordination (Shea TI and future build-outs), including equipment lead time tracking and punch list resolution

PROCESS — HOW YOU DO THE WORK

Maintenance Operations

Execute weekly walk-through inspections at each location using the CCP Facility Inspection Checklist; document findings and assign corrective actions

Manage all preventive maintenance scheduling through the facility calendar; ensure zero missed PM events

Coordinate all repairs within scope — escalate landlord-responsible items to property managers in writing using CCP's standard HVAC/repair request process

Maintain CCP's contracted PM vendor relationships (e.g., EVAP 1 Cooling) and verify all vendor insurance is current

Procurement & Vendor Compliance

Submit CCP Master PO Request Report to Kourtney (AP/Procurement) before committing any facility spend

Obtain minimum 3 vendor quotes for all projects $500 and above; document in writing and attach to PO request

Ensure all new vendors complete onboarding: W-9, ACH/Bill.com setup, COI on file, and AZ Form 5000A where applicable

Never approve invoices or authorize work verbally — all approvals routed through VP of Finance & HR

Documentation & Reporting

Maintain organized, up-to-date facility files for each location: vendor contracts, warranties, equipment specs, inspection logs

Submit monthly Facilities Summary Report by the 5th of each month covering completed work, open items, upcoming scheduled maintenance, and budget tracking

Log all equipment under warranty and track expiration dates; initiate claims process as needed

Support month-end close by providing expense coding per CCP COA (primary codes: 6102.02 Utilities, 6102.03 Internet, 6102.15 Repairs, 5007 Facilities COGS)

Construction & Capital Projects

Coordinate with Cresa, Clune, and other GCs during active TI or renovation projects — attend site meetings, track milestones, and document open items

Monitor equipment procurement lists (lead times, delivery confirmations, warranty terms) and communicate status to VP of Finance & HR weekly

Manage punch list execution to substantial completion; verify lien waivers and subcontractor documentation are received

PERFORMANCE — HOW SUCCESS IS MEASURED

Key Performance Indicators

Facility uptime: 98%+ across all court and amenity systems

Preventive maintenance completion rate: 100% of scheduled PM events executed on time

Vendor compliance: 100% of active vendors have current COIs and completed onboarding docs on file

PO compliance: Zero unapproved purchases — 100% of facility spend initiated via PO Request Report

Quote documentation: All projects $500+ have 3 documented quotes prior to award

Monthly Facilities Summary Report submitted by the 5th — no exceptions

Open work orders resolved within established by category

PEOPLE — WHO YOU WORK WITH & WHO YOU ARE

Internal Relationships

VP of Finance & HR — Primary supervisor; all major decisions, vendor awards, and budget items escalated here

General Managers (Christine, Jeff and Dana) — Day-to-day operational coordination at each club

AP/Procurement (Kourtney) PO submission, invoice routing, vendor onboarding

Director of Club Operations (Andre) Alignment on member experience and facility standards

Facility Manager (Cubs) Provide direction of daily tasks

External Relationships

Property Managers: — Landlord repair requests and lease compliance

Contracted vendors: EVAP 1 Cooling and all other PM/repair contractors

Construction partners: Cresa (Drew Kooienga, Dan Battista), Clune Construction during active projects

Who You Are

Organized operator: You run checklists, not hunches — documentation is a habit, not a task

Process-disciplined: You understand that PO compliance and vendor protocols exist to protect the company, and you model them without exception

Proactive communicator: You surface problems early, in writing, and with a proposed solution

Multi-site mindset: You balance competing priorities across locations without losing grip on any

Continuous learner: You stay current on facility best practices, equipment systems, and AZ contractor/licensing requirements

Requirements

Qualifications

3–5 years of facilities management experience; multi-site preferred

Working knowledge of HVAC, plumbing, electrical, and court surface systems

Experience managing vendor relationships and construction/TI projects

Proficiency in work order systems, PO processes, and facility documentation

Valid AZ driver's license and ability to travel between CCP locations

Ability to lift up to 50 lbs; comfortable working in an active, noisy sports facility environment