Facility Technician IV, NA

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs)on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Computerized Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventive and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.

Position Overview

The Facility Technician Level IV is a senior technical specialist responsible for supporting facility management activities across assigned data center facilities. This role serves as a subject matter expert for building systems, maintenance programs, vendor coordination, facility operations, and operational readiness initiatives supporting assigned buildings and customer-facing spaces.

Working under the direction of the Facility Manager, the Facility Technician Level IV operates with minimal supervision and is responsible for independently managing complex maintenance activities, facility improvement projects, operational initiatives, and vendor-supported work. This individual performs advanced troubleshooting of building systems, develops maintenance procedures, supports reliability improvements, and provides technical guidance to Facility Technicians and contracted service providers.

This role requires extensive knowledge of building systems, vendor management, customer support, maintenance planning, and facility operations. The successful candidate must demonstrate sound judgment, independent decision-making, strong troubleshooting capabilities, and the ability to manage multiple priorities while maintaining operational continuity within a mission-critical data center environment. If you enjoy solving complex facility challenges, managing maintenance projects, supporting mission-critical operations, and helping maintain best-in-class data center environments, we want to hear from you.

Essential Job Functions

Works autonomously with minimal supervision, both independently and within a team environment

Manage multiple complex facility projects and operational initiatives simultaneously.

Exercise discretion and judgment when prioritizing work and resolving facility issues.

Support facility reliability, operational readiness, and customer experience objectives.

Respond to safety concerns, facility emergencies, and operational events while maintaining a safe and secure work environment.

Act as a technical resource for Facility Technicians and other operational stakeholders.

Coordinate maintenance activities involving multiple vendors and internal support teams.

Frequently interact with employees, customers, contractors, and vendors at all levels of the organization.

Promote a culture of safety, accountability, operational excellence, and customer service.

Duties

Perform advanced preventive and corrective maintenance on facility infrastructure and building systems.

Lead troubleshooting efforts involving complex HVAC, electrical, plumbing, fire protection, building automation, and facility support systems.

Independently manage large-scale maintenance projects, repairs, upgrades, and facility improvement initiatives.

Coordinate and oversee contractors and service providers to ensure safety, quality, and compliance with site standards.

Develop, maintain, and improve facility maintenance procedures, inspection programs, work instructions, and operational documentation.

Create and maintain facility operating procedures, maintenance plans, and service standards.

Conduct facility assessments and operational readiness inspections.

Analyze maintenance trends and facility performance data to identify opportunities for reliability and efficiency improvements.

Support development of facility standards and best practices across the campus.

Provide technical coaching and knowledge transfer to Facility Technicians.

Support warranty administration, vendor performance reviews, and contractor qualification activities.

Coordinate facility-related activities supporting customer requests, move-ins, expansions, and infrastructure installations.

Support root cause analysis efforts and recommend corrective actions to improve facility reliability, maintainability, and operational performance.

Support emergency response activities and incident recovery efforts involving facility systems.

Utilize CMMS systems to manage maintenance activities, asset records, inspections, and facility documentation.

Identify and implement process improvements that enhance safety, reliability, efficiency, and customer satisfaction.

Additional duties as assigned by Management.

Job Requirements

Minimum 5 years, 7+ years preferred, hands on experience in facilities maintenance, building operations, industrial maintenance, mission-critical facilities, data centers, or similar environments.

Data center or mission-critical facility experience strongly preferred.

Technical certification, trade certification, or equivalent work experience preferred.

Expert level knowledge of HVAC systems, building automation systems, electrical distribution, plumbing, fire protection systems, security systems, and related facility infrastructure.

Demonstrated ability to troubleshoot and resolve complex facility-related issues independently.

Experience developing maintenance programs, operating procedures, technical documentation, and process improvements.

Ability to read and interpret construction drawings, specifications, blueprints, and technical manuals.

Experience managing vendor-supported projects and maintenance activities.

Strong knowledge of CMMS systems and maintenance management processes.

Strong analytical, organizational, and problem-solving skills.

Excellent written and verbal communication skills.

Demonstrated ability to independently prioritize work and manage multiple competing priorities.

Reliable transportation for reporting to work during normal operations and emergency situations.

Travel less than 5%, occasionally for training purposes.

Physical activities and requirements

Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.

Kneeling. Bending legs at knee to come to a rest on knee or knees.

Crouching. Bending the body downward and forward by bending leg and spine.

Crawling. Moving about on hands and knees or hands and feet.

Reaching. Extending hand(s) and arm(s) in any direction.

Standing. Particularly for sustained periods of time.

Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Pushing. Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Pulling. Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.

Lifting. Raising objects from a lower to