Factory Information System Technician

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .

Interested in joining us on our journey?

Provide day-to-day operational support, systems integration, database administration, and automation for factory and business information systems. Develop, modernize, and maintain scripts, APIs, and database applications using Python, MS SQL, PowerShell, and .NET while managing source control and integrations through GitHub. Monitor production-running site applications, resolve escalated technical issues, and monitor business needs to ensure programs, systems, and reports are continuously aligned with business objectives.

Position

Factory Information System Technician

Location

USA, LaFayette, GA

How You'll Create Possibilities

ESSENTIAL JOB FUNCTIONS:

Systems Integration, Development & Automation

• •System Interfaces & APIs: Create, modernize, and maintain programs, data pipelines, and integrations (utilizing Python, REST APIs, JSON, and SQL) to interface with ADP, Kronos, Proficy, and other core enterprise and factory systems.
• •Manufacturing & Scheduling Systems: Develop and maintain manufacturing scheduling, sequencing, and production-support applications using MS SQL, Python, and .NET/Visual Basic.
• •Scripting & Process Automation: Develop advanced automation and scripts (Python, PowerShell, batch, etc.) for repetitive IT tasks, user administration, data extraction, reporting, and workflow efficiency.
• •Source Control & Legacy Modernization: Manage code repositories, version control, and deployment workflows using Git/GitHub. Maintain legacy Visual Basic (VB6/VBA/VB.NET) programs and progressively migrate/modernize them into Python or modern .NET solutions.

Database Administration, Reporting & Data Pipelines

• •ETL & Job Scheduling: Develop database extract strategies, plans, designs, and automated schedules to populate and refresh data tables; ensure nightly jobs and automated pipelines execute reliably so all production and financial reporting is available by 7:00 AM.
• •Reporting & Dashboards: Consult with internal clients to gather requirements and build operational, management, and executive reports/dashboards (covering production metrics, service performance, assets, and system usage).
• •Performance & Reliability: Monitor the performance of databases and reporting systems, optimizing queries, indexes, and scripts to ensure high availability and reliability.

Production Support, Security & Operations (Aligned with Role Progression )

• •Production & Escalated Support: Support business-critical, production-running site applications and factory hardware/software deployments. Troubleshoot complex, escalated application, desktop, and basic network/connectivity issues (IP, DHCP, DNS, ports) with documented root cause analysis.
• •Security, Access & Audit Compliance: Administer and troubleshoot business system access, security roles, shared drives, and database integrity with audit awareness. Support onboarding/offboarding workflows across multiple systems and maintain accurate accounting of user permissions.
• •Change Control & Project Delivery: Lead change planning, testing, validation, and post-implementation support for system updates, software rollouts, and IT improvement projects following documented escalation and change control practices.
• •Documentation, Tickets & Mentorship: Manage support tickets with timely updates, resolution notes, and SLA awareness. Create and maintain Standard Operating Procedures (SOPs), knowledge base articles, and end-user training; mentor and coach junior analysts on tools, standards, and troubleshooting workflows.

What You'll Bring to Our Team

EDUCATION:

Required:

• •Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration, or related field, or equivalent combination of education and experience.
• •Proficient in MS SQL Server database administration, T-SQL, development, maintenance, and backup procedures.
• •Proficient in modern scripting and programming using Python, PowerShell, and JSON / REST APIs for systems integration and automation.
• •Experience with Git / GitHub for version control, code management, and system integrations.
• •Proficient in VB.NET / VBA and scripted automation to interface with Microsoft 365 (Excel, Word, Outlook, Access), SQL, and enterprise databases.

Preferred:

• •Experience in a fast-paced, manufacturing, customer support, and client-facing environment with ticket management and SLA awareness.
• •Proficient with Microsoft 365 and modern reporting/dashboard tools.
• •Knowledge of Kronos, ADP, and Proficy.
• •Experience with endpoint management tools, workstation imaging/setup, and basic network troubleshooting (IP, DHCP, DNS, ports).

EXPERIENCE:

5+ years related experience and/or training

SKILLS/ABILITIES:

• •Strong knowledge and experience with analytic and reporting systems, design and development tools, data warehousing, metrics, and dashboards (Crystal Reports, Proficy, SSRS/Power BI).
• •Knowledge of database schematics, structures, security models, utilities, and tools (MS SQL Preferred).
• •Strong proficiency in API data formats (JSON, XML), source control (GitHub), and task automation (Python, PowerShell).
• •Proficient in Task, Project, and Change Management Principles and Techniques (testing, validation, and post-implementation support).
• •Excellent analytical, root-cause troubleshooting, and problem-solving skills across multi-system integrations.
• •Excellent interpersonal, verbal, and written communication skills. Demonstrated ability to be a team player, coordinate with vendors/internal support groups, and work multiple projects as needed.
• •Experience creating Standard Operating Procedures (SOPs), knowledge base documentation, and delivering training/coaching to end users and peers.

Employee must have the ability to work on his/her own with no direct, constant supervision. The employee must be comfortable performing the essential job functions and feel comfortable being held accountable for their completion. The employee must be self-motivating and willing to take control. People oriented, able to provide clear, professional communication.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do