Fan Services Representative (Seasonal)

The Toronto Blue Jays are hiring for the 2027 season!

The Toronto Blue Jays are looking for motivated, service-orientated individuals who are responsible for assisting fans, resolving issues, and providing stadium related or event related information to fans in a friendly, professional manner while fostering an inclusive environment for all. Please note this is a part-time role tied to the successful operation of all games and events hosted at Rogers Centre.

Reporting to the Fan Services Coordinators, Fan Services Representatives will support fans in-person or by phone/email in shaping their experience at all Toronto Blue Jays home games and Rogers Centre concerts/events with any stadium or event-related inquiries or concerns they may have.

As a Fan Services Representative, you will be committed to creating authentic, memorable experiences for thousands of fans by assisting them in shaping their experience based on their individual needs and wants. You will actively demonstrate our WE CARE values throughout all interactions with fans and your peers.

Please note that these are seasonal roles aligned with the baseball and Rogers Centre events schedule.

This is a part-time contract position with the possibility of extension.

These roles may be for you if:

You are an energetic, self-starter

You enjoy helping others while providing exceptional & personable customer-service

You enjoy problem-solving

You are hands-on and unafraid of taking on new challenges

You thrive in fast paced high-volume working environments

You love the Toronto Blue Jays!

Responsibilities:

Provide exceptional service based on our Fan Service principles to consistently go above and beyond to exceed fan expectations

Answering fan inquiries and questions in a friendly, professional manner in person, by phone, email or mail that are stadium game/event related

Take ownership to determine appropriate action to resolve in game/event issues promptly and effectively to a satisfactory outcome

Proven ability to handle and diffuse difficult situations

Creating an inclusive environment in the ballpark for all

Action in game issues to appropriate department to action

Responsible for in-take, entering and releasing lost and found items

Responsible for in-take, monitoring, and release of checked items

Responsible for ensuring fan services booth and subsequent inclusive spaces are stocked and appropriately cared for

Logging, tracking fan feedback during and post event to assist in improving the overall fan experience via CRM

Maintain strong cooperative working and supportive relationships with all game/event teams and inter-department

Participate in on-going department projects as assigned

Various game/event day or office duties as assigned

• Qualifications:
• All candidates must be available for all Blue Jays home games and other Rogers Centre concerts/events, with the ability and willingness to work evenings, weekends and holidays throughout the year, as required.

A commitment to service excellence and fan satisfaction

Exceptional problem-solving skills

Superior written and verbal communication skills

Excellent relationship building and people skills

Ability to multi-task in fast paced working environment

Ability to prioritize effectively

Proficiency with Microsoft Office programs, experience with Salesforce or other CRM platforms preferred

Available to commit to working 81 Toronto Blue Jays home games and all additional concerts/events hosted at Rogers Centre

Ability and willingness to work evenings, weekends and holidays as required

Previous work with professional or local sports organization an asset

Knowledge of the game of baseball and the Toronto Blue Jays is considered an asset

Bilingualism considered an asset

Familiarity with the City of Toronto and local transit systems considered an asset

Salary: The anticipated base compensation for this role is $19.05 per hour.

Position Status: Vacancy

Toronto Blue Jays have a strong commitment to diversity, accessibility, and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected].