Federal Transportation Program Specialist

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact.

We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.

Significance, Inc. is seeking a CMS Federal Transportation Program Specialist to support a federal program (contingent upon award). This position requires the ability to obtain and maintain a Public Trust.

This position is open to local candidates only as it requires onsite work five days per week at the Centers for Medicare & Medicaid Services in Baltimore, MD.

The Federal Transportation Program Specialist is the primary point of contact for CMS employees who use the transportation programs administered by the CMS Office of Security, Facilities, and Logistics Operations (OSFLO) at CMS Headquarters in Baltimore, and delivers high-quality, responsive, and professional customer service across all of them. The role supports four programs: the Transit Subsidy Benefits Program, the CMS Headquarters Parking Program, the Fleet Management Program, and Cargo Traffic Services for freight and household goods. This position will support the high-volume, day-to-day transactions and inquires by providing timely, accurate and professional assistance to CMS employees accessing and utilizing the amenities available to them through these established programs.

Responsibilities:

Answer employee inquiries by phone, email, and in person about transit subsidy benefits, parking program eligibility and availability, fleet reservations, freight and household-goods services, and other transportation and traffic-related services

Intake, evaluate, and process transit subsidy applications (mass transit, vanpool, and Bike2Work), renewals, adjustments, and terminations through the GOVGO! Portal in a timely and accurate manner and in strict compliance with program rules and guidelines

Administer CMS Headquarters parking: process new applications, make parking assignments, manage waitlists to ensure equitable distribution, and maintain accurate parking records

Coordinate fleet vehicle reservations, track vehicle availability, and maintain up-to-date fleet utilization records

Assist Fleet Program Manager with scheduling fleet vehicle maintenance and help ensure vehicles are available and compliant with applicable federal regulations and CMS policies

Support Agency traffic management by arranging freight reservations for large shipments (such as IT equipment relocations and trade show materials) and processing household-goods services for Agency-supported employee relocations, using TMSS 2.0 or a similar system

Maintain accurate and complete records of all customer interactions and transactions in the applicable program systems

Develop and maintain a deep understanding of all systems, policies and processes associated with customer business

Compile data for the monthly Transit Subsidy, Parking, and Fleet Utilization reports and the Monthly Status Report, including inquiries received, resolved, and pending and transit applications returned for editing

Support the quarterly Quality Assurance/Customer Satisfaction Report, the Annual Performance Report, and ad hoc data requests (due within 5 business days)

Assist with developing and maintaining customer service standard operating procedures (SOPs) and reference materials

Participate in team meetings, training sessions, and quarterly and annual program reviews as directed