Program Specialist

Summary

The Program Specialists for this position serve as an integral part of the core Mental Health Service Line (MHSL) leadership team as well as supporting other managerial members of the Service Line. Each Program Specialist is cross trained in three major areas to provide continuous availability of services. Works both independently and with all levels of MHSL leadership, Executive Leadership.

Duties

Major duties and responsibilities include, but not limited to: Consult tracking data and program clinic profiles is of significant importance. Collecting and analyzing SAIL data and other metrics that pertain to MHSL programs. Develops and implements MHSL computerized Patient Record System (CPRS) templates for the enhancement of specialty care progress notes and/or consults. Develops all MH Clinic profiles which are used in the Medical Center's Appointment Management scheduling software package. Functions as liaison between clinical practitioners and patients referred to the various disciplines within MHSL. Functions as the administrative support person for the purpose of facilitating and troubleshooting patient and administrative issues related to the consult process of specialty care within the service line and supports administrative issues and processes related to interfacility consults to other medical centers. Work Schedule: Monday- Friday; 8:00am-4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD04471A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/18/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes; identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems; and helps others learn; identifies training needs; provides constructive reinforcement; coaches others on how to perform tasks; acts as a mentor.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have ???????a master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR posses LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.