Field Chief Technology Officer - Modern Workplace

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Field Chief Technology Officer (Field CTO) serves as SHI's executive-level advisor for Modern Workplace and End User Compute strategy. Acting as a trusted partner to CIOs, CTOs, Digital Workplace leaders, Infrastructure executives, and business stakeholders, the Field CTO helps organizations develop data-driven strategies, operating models, and transformation roadmaps that enable measurable business outcomes.

Rather than functioning as a decision-maker, the Field CTO provides independent guidance, industry expertise, governance frameworks, and executive-level advisory services that enable customers to make well-informed decisions regarding workplace transformation, employee productivity, endpoint modernization, AI adoption, digital employee experience, and technology investments.

The role bridges business strategy, technology innovation, hardware lifecycle management, software platforms, managed services, and workforce enablement while helping customers optimize the performance, cost, security, sustainability, and user experience of their modern workplace environments.

Role Description

Executive Advisory & Transformation Leadership

Serve as a strategic advisor to CIOs, CTOs, Chief Digital Officers, and IT leadership teams.

Facilitate executive-level discussions focused on workplace transformation, employee productivity, technology modernization, and future-state operating models.

Guide customers through long-term Modern Workplace and End User Compute strategy development.

Establish transformation governance frameworks that align technology investments with business objectives.

Provide independent recommendations, industry benchmarking, and advisory insights that support customer decision-making.

Lead executive workshops, visioning sessions, and strategic planning engagements.

Represent SHI as an industry thought leader through executive briefings, customer events, analyst interactions, conferences, and advisory councils.

KPI-Driven Operating Model & Governance Advisory

Design and recommend KPI-driven operating models that help organizations measure and optimize workplace performance.

Define governance frameworks that support strategic decision-making across hardware, software, services, and employee experience initiatives.

Establish executive dashboards and success metrics focused on business outcomes rather than technology outputs.

Advise customers on workplace transformation maturity models and organizational readiness.

Help leadership teams align technology investments to measurable productivity, efficiency, financial, and user satisfaction objectives.

Contribute to Quarterly Business Reviews (QBRs), Executive Steering Committees, and Transformation Governance Boards.

Develop executive reporting structures that provide visibility into transformation progress, adoption, value realization, and operational performance.

Modern Workplace Strategy

Provide executive advisory leadership across:

Digital workplace transformation initiatives

Employee productivity and collaboration strategies

Hybrid and flexible work programs

Employee choice programs and device choice frameworks

Digital Employee Experience (DEX) strategy and measurement

Workforce enablement and technology adoption

Endpoint modernization initiatives

Workspace experience optimization

Future-of-work planning

AI-enabled workplace transformation

Position DEX as a strategic business pillar that directly influences productivity, retention, employee satisfaction, technology adoption, and organizational effectiveness.

Hardware & Intelligent Refresh Strategy

Lead strategic guidance around:

AI PCs and next-generation endpoint technologies

Intelligent Refresh programs and device modernization strategies

Employee Choice and device personalization programs

Client computing strategy across laptops, desktops, workstations, tablets, and mobile devices

Device Lifecycle Management (DLM)

Hardware Lifecycle Management (HLM)

Device-as-a-Service (DaaS)

Global deployment and refresh strategies

Sustainability-focused refresh planning

Procurement optimization and lifecycle economics

Asset recovery, redeployment, and disposition strategies

Position Intelligent Refresh as a strategic business initiative that improves workforce productivity, strengthens security posture, lowers operational costs, and accelerates AI readiness.

Software, Microsoft 365 & Value Realization Leadership

Provide executive guidance for:

Microsoft 365 strategy and adoption

Microsoft Copilot deployment and value realization

Endpoint management and modern management initiatives

Microsoft Intune and Unified Endpoint Management (UEM)

Endpoint security and compliance

Collaboration platforms and modern communication solutions

Desktop virtualization and VDI strategies

Digital Employee Experience platforms

Automation and workflow transformation

Beyond technical architecture, advise customers on:

Microsoft 365 ROI frameworks

Copilot business value measurement

Productivity improvement metrics

License optimization strategies

Adoption and change management programs

Technology investment justification and value realization planning

AI, Copilot & Workforce Productivity Strategy

Act as SHI's executive advisor for AI-powered workplace transformation by helping customers:

Develop AI adoption frameworks

Establish governance models for AI initiatives

Create Copilot deployment strategies

Define AI readiness and maturity assessments

Align AI investments with business outcomes

Measure productivity and efficiency improvements

Enable workflow automation opportunities

Identify use cases that drive measurable employee value

Develop executive reporting models for AI business impact

The Field CTO is expected to help customers understand not only how AI technologies work, but how they can be responsibly adopted and governed to generate measurable organizational value.

Partner Ecosystem Optimization

Develop strategic alignment across OEMs, software providers, cloud partners, service providers, and emerging technology vendors.

Evaluate partner ecosystems against customer business requirements.

Advise customers on technology portfolio rationalization and optimization.

Identify opportunities to improve interoperability, reduce complexity, and maximize partner investments.

Maintain executive-level relationships across SHI's strategic partner network.

Services Portfolio Innovation

Provide strategic oversight and advisory input across:

Device Lifecycle Management

Managed Endpoint Services

Modern Workplace Services

Zero-Touch and OTAP Provisioning

Modern Management Services

Integration and Configuration Services

Warranty and Support Services

Service Desk and End User Support

Asset Recovery and ITAD Programs

AI Readiness Services

Benchmarking Services

Next-Generation Device Lab Programs

Position Zero-Touch deployment, OTAP provisioning, Intune, and UEM initiatives as transformational levers that improve agility, reduce operational burden, enhance employee onboarding