Field Service Engineer

EOSS Field Service Engineer

Location

· Based in Qatar or the United Arab Emirates, with priority responsibility for projects and clients across the Middle East.

· Open to frequent travel and able to visit client sites across the Middle East at short notice, as project needs require.

· Available for worldwide travel, including offshore assignments.

Reports to

· EOSS Commissioning Manager

Roles and responsibilities

Installation & Commissioning

· Ensure compliance with site Health & Safety standards and requirements.

· Review construction plans, OTDR traces, and system diagnostics to support project execution and client deliverables.

· Configure and calibrate DTS, DAS, PD, and shield-current monitoring systems during commissioning.

· Integrate systems with EOSS monitoring platform.

· Create and implement RTTR and DOB models, including signal-input mapping.

· Support SCADA integration, ensuring seamless communication between monitoring systems and client infrastructure.

· Perform onsite commissioning and Site Acceptance Testing (SAT) of EOSS monitoring systems, including preparation, validation, and reporting.

· Train end users and service partners.

· Perform post-commissioning tasks including RTTR fine-tuning, DOB model implementation, DAS Smart Alarm setup, and system validation.

Reporting

· Draft and deliver commissioning reports, follow-up documentation, and intervention summaries.

· Maintain accurate records of system configurations, updates, and troubleshooting actions.

· Support the creation and update of instructions and procedures for commissioning and post-commissioning activities.

Client Interface & Technical Meetings

· Act as the technical point of contact during commissioning and post-commissioning phases, representing the company in client meetings and workshops.

· Collaborate with clients to validate system performance and resolve technical issues.

· Provide training and support to client teams on system operation and maintenance.

HSQE corporate policies

· Comply with EOSS Health, Safety, Quality, and Environment policies and principles.

· Comply with EOSS information security policies and the Information Security Management System.

· Comply with EOSS gender equality policies and the Gender Equality Management System.

Authority

· See OD-011 (Authority Matrix)

Qualifications

· Master’s degree in industrial engineering (Electrical, Mechanical or related specialization)

· Minimum five years of professional experience working on projects in the Middle East region, preferably in field service, installation, commissioning, or technical client support.

· Fluency in English is required; proficiency in Arabic is highly advantageous. French or Italian is an additional asset.

Other Requirements and Soft Skills

· Excellent communication skills with clients, partners, and internal teams.

· Strong customer-oriented mindset and professional behavior in field activities.

· Proactive problem-solving attitude and strong troubleshooting capabilities.

Key Skills for the Middle East Region

· Cultural sensitivity and adaptability: Ability to work effectively in multicultural environments while respecting local customs, values, business practices, and communication styles.

· Strong relationship management: Ability to build trust and maintain long-term relationships with Middle Eastern clients, where personal rapport, responsiveness, and reliability are highly valued.

· Resilience and patience: Comfortable working in fast-paced project environments with changing timelines or requirements, and able to adapt calmly to evolving client needs.

· Understanding of regional logistics and regulations: Familiarity with shipping, customs, site-access, visa, and legal constraints within the GCC and the broader Middle East.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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