Field Service Engineer

Main Tasks

- Routine to complex equipment and routine to moderately complex systems

- Installation, preventive maintenance, upgrades, repair: diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures. Coordinates and implements basic technical solutions within clearly defined solution space. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.

- Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training)

- May be trained to conduct special site or system environmental analysis tests as assigned by management.

- Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required

- Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Mgmt, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.

- May provide defined pricing, availability, and schedule information to customer within established guidelines under guidance if applicable. Supports quote preparation.

- Properly care for all ZEISS tools and assets as may be made available during the xecution of assigned responsibilities

Business Acumen:

- Determines cost effective repair/resolution. Follows established policies and procedures.

- Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe

- Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a communications link to the customer.

- Process understanding: Basic process knowledge of a technical nature

- Suggests additional and/or alternative products or services to meet customer needs consulting with CSE2.

Requirements

Education

- Bachelor Degree or above in relavant field.

Experience

- At least 2 years working experience with service related field

Other skills

- Good at English both oral and written, having certificates such as CET 4 or above

- Familiar with Computer skills, both software and hardware

- Strong communication skills and a service-oriented mindset to handle the demands of Key Account customers.

- Strong learning ability and a sense of sharing to participate in English training courses and pass on skills.

- Incorporating new technologies and quickly transfer expertise

- Able to travel frequently on domestic and international business trips

Your ZEISS Recruiting Team