Field Service Engineer - Customer On-Site

Description

About the Field Service Engineer Role

When it comes to impacting our customers, no other role at Shellback Semiconductor Technology is as important as that of the Field Service Engineer . No other role has as much customer interaction and as great an opportunity to directly contribute to our customers’ success. The Field Service Engineer is Shellback’s face to the Customer and is a highly valued resource. Customers depend on Shellback’s global field service team to solve problems, build strong relationships, and strengthen trust in our organization.

This position requires extensive, hands-on experience with TEL Track semiconductor equipment . Candidates must demonstrate a deep understanding of Track/Lithography processes, proven troubleshooting expertise, and the ability to deliver solutions in high-demand production environments.

This is a critical, customer-facing Field Service Engineer role located onsite at Northrop Grumman in Maryland. Candidates must have track expertise and strong semiconductor equipment experience.

Your Impact:

A Shellback Field Service Engineer must have strong electromechanical skills and troubleshooting expertise as well as excellent communication, presentation and Customer service skills. It is equally important that the Field Service Engineer demonstrate the highest level of ownership and accountability. A Shellback Field Service Engineer must also be able to meet and complete all Customer fab training and access requirements for the Customers they serve. This position will report to the on-site supervisor.

Key Responsibilities:

Typical Field Service Engineer responsibilities include but are not limited to:

Installation and setup of Shellback’s equipment at the Customer site

Ensuring the proper utilization of Shellback’s products

Minimizing tool down time

Troubleshooting problems at the system down to the Component Level

Performing upgrades

Managing and executing retrofit plans

Managing and executing service contracts

Optimizing performance of Shellback’s products at the Customer site

Providing in-house Field Service Engineer and Customer training classes

Additional Responsibilities:

• •Field Service Engineers are expected to operate with a sense of urgency to resolve problems that meet or exceed Customer expectations
• •Field Service Engineers own identified customer problems, and it is their responsibility to see it through to completion
• •Field Service Engineers never leave a customer site or location until the job is complete or the Customer is satisfied with the action plan provided
• •Field Service Engineers always over communicate with the Customer by closing the loop and never assuming that Customers are aware of the actions being taken by the Field Service Engineer
• •Field Service Engineers view opportunities as their responsibility to address or makes sure that it gets in the hands of the person who can resolve the customer requirements.

Requirements

Skills & Qualifications:

• •Extensive, hands-on experience with TEL Track systems (minimum 5–7 years preferred), including installation, troubleshooting, preventive maintenance, and process optimization.
• •Strong knowledge of Lithography/Track processes and their integration in semiconductor manufacturing.
• •Proven ability to diagnose complex technical issues and implement solutions under time-sensitive conditions.
• •Familiarity with semiconductor fab operations, safety protocols, and cleanroom standards.
• •Strong communication and interpersonal skills to build customer trust and maintain long-term relationships.
• •Ability to work independently in a customer on-site environment while collaborating closely with global support teams.
• •Willingness to relocate to Maryland and support long-term on-site engagement at Northrop Grumman .
• •Military veterans with relevant TEL Track or semiconductor technical background are encouraged to apply.

Education/Technical Requirements:

Associate degree in Electronics, Electrical Engineering Technology, Mechatronics, or related technical field required.

Bachelor’s degree in Engineering or Applied Sciences preferred.

Equivalent experience (10+ years in semiconductor field service with direct TEL Track exposure) will be considered in lieu of formal education.