Field Service Engineer - Gerona - CORE LABS

JOB DESCRIPTION:

Primary Objective of Position

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities:

• •Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• •Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• •Schedule, perform and document hardware and software updates (TSBs).
• •Assist with instrument installations and deinstallations.
• •Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
• •Travel within the service area.

Profile:

• •Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
• •Proven track record in a similar position supported by management and customer references.
• •Successful engagement with customers, specifically laboratory staff.
• •Technical expert for product line responsibility.
• •Strong communication skills.
• •Ability to identify and drive resolution of issues.
• •Strong experience in the use of analytical tools and software.
• •Good computer skills.
• •Good English skills, both written and spoken.

The base pay for this position is

N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab

LOCATION:

Spain > Quintanavides : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 25 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable