Field Service Engineer - Hull

Job description

4 on 4 off - Field Service Engineer - Hull

• Location: Field-Based
• Salary: Competitive Starting + Up To £1,000 Onboarding Bonus + Bonuses
• Company: NoteMachine (A BRINK’s Company)
• Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30

As a Field Engineer at NoteMachine – You will be a Key Player in the Future of Cash Access

Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink’s, a global leader within the industry.

Who Are We?

We’re NoteMachine , one of Europe’s top ATM providers – moving over £10 billion in cash annually, with over 14, 000 , machines in our ATM network , covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.

We’re part of the global BRINK’s network – operating in 100+ countries with 59,000+ employees – giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.

The Opportunity

As we continue to expand and build our national engineering base, the lookout for a Field Service Engineer who’s hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.

Standout Benefits & Perks

• •Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
• •Performance Bonus – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
• •Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines.
• •4-on / 4-off shift pattern – providing you with consistency & work-life balance
• •Full training and ongoing development
• •22 days holiday , rising to 23 days in the annual leave year after your first anniversary.
• •Medicash private healthcare & wellness benefits
• •Salary sacrifice pension scheme for higher take-home pay
• •Life insurance – 4 x salary cover
• •Company Sickness Policy (CSP)
• •Group Income Protection Scheme – subject to qualifying criteria
• •Strong career growth opportunities in a growing business

What You'll Do

· Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.

· Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.

· Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism

· Accurately document all service transactions and keep detailed records of any repairs or replacements performed

· Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development

· Conduct quality control checks to ensure that all repairs and replacements meet company standards

What You’ll Need

• •Field Service Engineering experience with electro-mechanical systems
• •ATM experience is ideal but not essential
• •A drive to deliver on your daily calls, and fix things right first time.
• •A valid UK driving licence (max 6 active points)
• •A methodical, problem-solving mindset
• •Clear, confident communication & customer service skills
• •Willingness to travel and work weekends/holidays on rotation
• •No live or spent , IVAs, or bankruptcies in the last 10 years

If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.