FIELD SERVICE ENGINEER I, FLOW WATERJET

Description

POSITION TITLE: Field Service Engineer I

REPORTS TO: Technical Services Manager

DIRECT REPORTS: None

LOCATION: Southern GA/Northern FL

JOB SUMMARY

The Field Service Engineer I will be responsible for providing a highly professional level of technical support to customers in conjunction with the service of Flow International Corporation's waterjet cutting and surface preparation systems. He/she will travel frequently to customer locations to ensure the successful performance of the company's products and systems in the field through troubleshooting and repair of equipment.

PRINCIPAL ACCOUNTABILITIES

• •Provide technical support to customers on the operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence, email, etc.
• •Complete administrative documentation in a timely manner.
• •Adhere to company RMA policy and documentation of customer identified system defects.
• •Assist in maintaining an up-to-date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation.
• •Provide assistance to customer service by determining parts required by a customer.
• •Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
• •Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 90%.
• •At the discretion of Flow International, FSE may need to be on call status which requires responding in a timely manner to customers for after hour and holiday support.
• •Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules with customer.
• •Other duties as assigned.

Requirements

EXPERIENCE AND QUALIFICATIONS

• •Associates Degree in Electronics, Robotics or Mech. Eng. or a minimum of 2 years college/technical school training.
• •1-3 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems.
• •Valid driver’s license with good driving record
• •Ability to travel internationally, including Canada.
• •High level of accountability, organization, positive attitude, initiative with little supervision
• •Experience in CNC programming
• •Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
• •General diagnostic and troubleshooting capabilities.
• •Independent judgment to analyze and solve technical problems.
• •Proficient with Windows, Word and Excel, and other relevant software.
• •Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.
• •Excellent written and verbal communication skills.
• •Demonstrated ability for innovative/creative thinking.
• •Ability to work independently with minimal supervision.