Field Service Engineer I (LE)

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Job Title: Field Service Engineer I (LE)

Requisition ID:

Location: The ideal candidate is expected to reside in (Dallas-Fort Worth, TX)

The primary territory for this position includes (DFW, Tyler, Lubbock, Amarillo and Oklahoma)

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you will be supported in achieving your career goals.

How will you make an impact?

In this role you will join our Instrument and Enterprise Services (IES) team as part of our Unity Lab Services (ULS) brand, which provides integrated solutions, instrument, and enterprise services to our valued customers.

Field Service Engineers are considered “remote” colleagues since they commute daily to customer sites to provide service. As such, Field Service Engineers are provided with a Fleet vehicle to allow for daily travel to multiple customer locations in their defined service area. Some overnight travel will be expected to service customers and participate in training programs.

You will manage various aspects of field service support and the customer relationship within our Laboratory Equipment (LE). You will provide complete services on laboratory equipment, including repairs, preventative maintenance, installation, and instrument qualifications, as well as being an advocate for Thermo Fisher Scientific.

What will you do?

Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers) and other equipment as needed

Schedules and completes thorough preventative maintenance service to assure peak uptime of customer equipment

Provide onsite service training to Biomedical Engineering Technicians (BMET) or advanced operators

Manage expenses and spare parts inventory in a timely and accurate manner

Document daily service actions through the company work order database

Maintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.)

How will you get there?

Education

High School Diploma or GED equivalent

Associate degree in Electronics or Engineering field preferred

EPA Certification preferred

Experience

A minimum of 1 year of experience in field service, Depot repair, manufacturing facilities or equivalent, servicing medical devices or laboratory equipment, etc.

Strong electronic/electrical and mechanical background preferred, refrigeration experience a plus

Experience working with basic test equipment such as DMM, tachometer, temperature devices, etc. Hands-on Refrigeration experience preferred.

Ability to operate computers, smartphones and related software efficiently

Effective organizational skills; ability to handle multiple priorities with minimal supervision

Ability to work independently diagnosing and troubleshooting with schematics, diagrams, service manuals and other technical documentation

Knowledge, Skills, Abilities, and Work environment

Action Oriented – takes on opportunities and challenges with a sense of urgency, high energy and enthusiasm, and consistently meets deadlines

Strong Customer Focus – builds strong relationships and delivers customer-centric service

Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day

Ability to drive frequently within territory and travel overnight if required

Maintain a valid driver’s license and safe driving

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.