Field Service Engineer II - IC & HPLC

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Requirements:

Advanced Degree, with no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments.

Preferred experience in Ion Chromatography and HPLC.

Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field

Additional relevant certifications are advantageous

Strong electronics and mechanical troubleshooting skills

Experience with ultra-high vacuum systems and high voltage equipment preferred

Excellent customer service and communication skills, both written and verbal

Strong organizational and time management capabilities

Proficiency with Microsoft Office suite and service management software

Ability to read and interpret technical documentation and schematics

Valid driver's license and ability to travel up to 50-75% within assigned territory

Physical ability to lift up to 50 lbs and work in various laboratory environments

Proficiency in English required; additional languages beneficial

Strong problem-solving abilities and capacity to work independently

Adherence to safety protocols and quality standards

Ability to respond to customer needs with short notice

Ability to effectively train and support customers on equipment operation

Experience documenting service activities and preparing detailed reports

Demonstrated success in meeting customer satisfaction goals

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $28.85–$51.92.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards