Field Service Engineer - Trichy, Mumbai, Kerala & Pune

Position – Field Service Engineer

Location: Trichy, Mumbai, Kerala & Pune

Employment type - FULL-TIME

Position Reports to Head – Lead Service

“If everything seems under control, you are not going fast enough!”

At Cygni Energy, our people are our greatest asset and biggest differentiator. They are passionate about results, and also believe in having a lot of fun along the way . Come and Join Us.

Our Business: Incubated at the “Incubation cell” of IIT Madras, Cygni has emerged as India’s leading storage technology company with established cutting-edge expertise in EV and Energy Storage. Focused on building alternative energy storage solutions for EVs 2W and 3W. Solving challenges of traditional Li-Ion batteries for mass adoption of EVs across automotive platforms. Cygni is a thought leader in the Energy Storage and EV batteries.

At Cygni, we are rethinking energy with game changing battery technologies. Each battery application have different needs and require different solutions. We believe our Energy Storage systems will be a key part of the future of electric grid. Cygni Energy, headquartered at Hyderabad, India, is a New Age Energy Generation, Storage, and Processing Technology Solutions Enterprise. It has the choicest of corporate and government clients, all delighted with offerings and services. Reach out to us for Electric Vehicles (2 Wheelers and 3 Wheelers) Smart BMS controlled Batteries and Rooftop Solar Hybrid Solutions (DC/AC).

Responsible for market development, and operational sales work with assigned Key Accounts. Leads sales and product management efforts to assigned Automotive Key Accounts. Leads the selling process for all battery products. Acts as primary point of contact for assigned Key Accounts. Leverages relationship between customer, market and Cygni management. Analyses feasibility of technical specs in RFQ’s.

The most successful employees at CYGNI are results-driven and able to continuously adapt to an ever-changing environment. They not only work well in our environment but also have the drive to succeed when they are on their own. A strong focus on fairness and honesty with a humble attitude is what defines our top performers. Is that you? Currently, CYGNI seeks your application for Field Engineer – Service for earliest joining.

Location: Maheshwaram, Hyderabad (TS)

Job Purpose:

Responsible for field service operations, installations and commissioning, troubleshooting, maintenance and performance monitoring of BESS battery systems. The role involves remote diagnosis through BMS/EMS and cloud platforms, onsite service and repair of battery packs, preliminary failure analysis, and ensuring timely resolution of customer complaints in accordance with defined TAT and service standards.

Key Responsibilities

• •Manage field service operations for BESS and Battery Energy Storage Systems across the assigned region.
• •Perform remote/virtual troubleshooting and diagnostics of BMS, EMS, PCS/inverter and associated battery-system issues.
• •Conduct daily online performance monitoring of deployed BESS systems through cloud-based monitoring platforms and identify abnormalities, alarms and performance deviations.
• •Carry out onsite troubleshooting, repair, maintenance and replacement of battery packs, BMS components and associated electrical systems.
• •Execute commissioning and installation support for BESS battery packs, including system checks, parameter verification and functional validation.
• •Ensure all service activities are completed within the defined TAT/SLA and maintain high customer satisfaction.
• •Generate and submit daily Service Orders / Service Reports, documenting activities performed, observations, parts replaced and system status.
• •Conduct preliminary RCA (Root Cause Analysis) for battery failures, field complaints and abnormal system behaviour, and coordinate with Engineering/Quality teams for detailed analysis where required.
• •Analyse BMS logs, alarms, event history, voltage, temperature, SOC/SOH and other battery parameters to support effective troubleshooting.
• •Coordinate with customers, service partners, internal technical teams and other stakeholders for timely closure of field issues.
• •Maintain accurate records of service history, battery health, failure data, replacements and corrective actions.
• •Willingness to travel extensively across the assigned region and, when required, to other regions for commissioning, breakdown support and critical customer issues.
• •Follow all defined safety procedures, electrical safety practices, service SOPs and technical guidelines while working on BESS systems.
• •Provide field feedback to Engineering, Quality and Product teams for product improvement and recurring issue elimination.

Key Competencies

• •Strong knowledge of Lithium-ion Battery Systems, BMS, EMS and BESS architecture.
• •Hands-on troubleshooting and electrical/electronic diagnostic skills.
• •Ability to interpret BMS/EMS data, alarms, logs and battery parameters.
• •Good analytical and problem-solving skills with a structured approach to RCA.
• •Strong customer-handling and communication skills.
• •Willingness to work in the field and travel extensively.
• •Ability to work independently under defined TAT/SLA and service targets.