Field Service Project Manager

Overview & Responsibilities

Field Service Project Manager - Brazil

• PURPOSE OF THE JOB:
• Under the direction of the Field Service Manager the Field Service Project Manager provides after
• sales service.
• Coordinates the administrative, contractual, technical and commercial aspects of field service
• projects, from inquiry to final billing and collection.
• Produces service income for Elliott Company.
• Responsible for multidisciplinary projects that normally involves multiple Elliott products and
• departments as well as non-Elliott products. On major projects may directly supervise and provide
• project management at a customer's site for the installation, commissioning, overhaul,
• rerate/mods, and troubleshooting of Elliott and other OEM equipment in line with the
• requirements of a Field Service Project Manager. As such incumbent should possess related
• engineering knowledge to be able to direct projects from inception (quote stage) to
• commissioning as well as ensuring project execution within budget.
• Activities require a wide range of independent action and decision making
• Travel requirements expected to be 50%

• BACKGROUND / EXPERIENCE:
• Requires a Bachelor’s degree in Mechanical Engineering or a similar field with ten to fifteen years
• of field service project management experience; or equivalent combination of education and
• experience on steam turbines, process compressors, steam turbine generators and auxiliary
• equipment, including knowledge of industry standards. Must possess thermodynamic aptitude,
• mechanical aptitude for rotating machinery as well as some system controls knowledge. Able to
• read and understand technical drawings, blueprints, layouts and schedules as well as to write up
• technical reports and work method statement. Familiar with not only all Elliott product lines but
• those of other manufacturers.
• Capable of handling contractual, commercial and administrative aspects of field jobs related to
• turbo machinery industry in an international environment. Supervisory skills needed to direct and
• coordinate teams of 50 or more lead engineers/representatives and labor assigned to projects.
• Organized, self-motivated and flexible with the ability to cope with a wide variety of tasks,
• environment, cultural diversity, health and safety systems and forms of contract.
• Good communication skills, both verbal and written. Profound knowledge of the English
• language. Able to interact and nurture strong working relations with internal and external contacts
• as well as manage conflict resolution.
• Computer skills - MS Software including MS Projects, Lotus Notes.
• Presentation skills.
• Selling skills with field-oriented background.

• SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES
• Job responsibilities are to handle all the commercial, contractual and administration aspects of
• various types of both Elliott and non-Elliott projects, such as but not limited to:
• Performs work in line with company guidelines as described in the quality and HSE management
• systems.
• Review project inquiries and take necessary coordination with Sales, Field Service and other
• departments concerned.
• Conduct a site survey as required for technical and commercial proposal.
• Prepares and issues technical proposals including work scope, project plan and manpower plan
• for Field Service projects.
• Prepare and collect cost data of projects’ man-hours, material and equipment necessary for
• project implementation so that Sales team can make a commercial proposal.
• Technically support Sales and Sales representatives in presenting proposal to Customers.

• Take an active role in conducting necessary meeting including site surveys with customers while
• projects are being implemented.
• Prepare necessary risk assessments and rigging studies for the projects.
• Conducts internal order coordination meetings with all stakeholders.
• Mobilizes labor and material resources for Field Service projects, including supervising,
• coordination and scheduling of subcontractors for both major and minor Projects.
• Initiates project order entry and issue corresponding purchase orders both internal and external.
• Track extras (working time, material, etc.).
• Performs internal project management.
• Takes an active role in ensuring all work is performed in a safe manner to prevent injury to
• personnel and equipment including preparation and conducting of toolbox talks.
• Performs planning, technical detailing and work method statement for all projects in order to
• establish the work requirements to be performed.
• Brief team upon commencement of projects on commercial and technical detail.
• Manage projects within planned man-hours and financial budgets.
• Initiates order amendment request.
• Makes courtesy calls to check inventories, promote parts sales, inspect new shipments and sell
• service in conjunction with service sales engineer.
• Keeps Field Service Manager promptly and thoroughly informed on all work performed, quality,
• performance and equipment problems and customers reaction to equipment.
• Responsible for contributing new ideas to improve product design and appearance, enhance
• company service and eliminate troubles.
• Provides assistance on rotating equipment training programs.
• Provides support to all department activities as directed by Field Service Operations
• management.
• Plans and conducts investigation of complex rotating equipment troubles and takes corrective
• action.
• Resolve Company’s liability in failure claims or checks validity of customer’s claims.
• Initiates action to prevent the occurrence of any nonconformity relating to the product, process,
• and the quality system.
• Perform advance planning to avoid delays and reduce profits. Define problems expeditiously and
• make critical decisions, involving upper management, as necessary.
• Performs work in line with ISO 9001 Quality System.
• Establishes quality and documentation requirements for projects.
• Debriefs team upon completion of assignment, establishes internal lessons learned and initiates
• any action or continuous improvement items, including implementing and communication of
• improvements learned.
• Direct the execution of invoicing on progress payment orders by monitoring order progress
• against contractual milestones.
• Assist in the collection of monies owed when necessary.
• Attend project close out or lessons learned meeting with customer.
• Performing self-assessment of all assignments to establish improvements relating to the product,
• process or quality system.
• Keeps Aftermarket Sales personnel promptly and thoroughly informed on all immediate and
• future sales potential.
• Promotes customer good will through effective communication and cooperation with customer's
• personnel.
• Warranty handling and maintaining log.
• Makes required service reports promptly and completely noting particular instances with dates
• and names of persons connected with these events.

Gerente de Projetos de Field Service – Brasil

• OBJETIVO DO TRABALHO:
• •Sob a direção do Gerente de Serviço de Campo, o Gerente de Projeto de Serviço de Campo fornece
• serviço pós-venda.
• •Coordena os aspectos administrativos, contratuais, técnicos e comerciais dos projetos de serviço de
• campo, desde a consulta até o faturamento final e cobrança.
• •Produz receita de serviços para a Elliott Company.
• •Responsável por projetos multidisciplinares que normalmente envolvem vários produtos e
• departamentos da Elliott, bem como produtos não-Elliott. Em grandes projetos, pode supervisionar e
• fornecer gerenciamento de projetos diretamente no local de um cliente para instalação,
• comissionamento, revisão, reclassificação/modificações e solução de problemas de Elliott e outros
• equipamentos OEM de acordo com os requisitos de um gerente de projeto de serviço de campo. Como
• tal, o titular deve possuir conhecimentos de engenharia relacionados para poder direcionar projetos
• desde o início (estágio de cotação) até o comissionamento, bem como garantir a execução do projeto
• dentro do orçamento.
• •As atividades exigem uma ampla gama de ações e tomadas de decisão independentes
• •R