Field Service Representative

Nalco, an Ecolab Company, is seeking a Field Service Rep II ​ in our Energy Services group. The Field Service Rep will primarily be responsible for providing contractual services and assist customers with problem solving support regarding their products/applications/solutions.

What’s in it For You:

Flexible, independent work environment where you will manage a monthly schedule

Access to best in class resources, tools, and technology

Develop your career as you drive growth

Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment

Competitive base salary benefits package starting day 1 of employment, including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!

What You Will Do:

Solve a wide range of complex, multi-disciplinary problems

Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required

Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes

Conduct site surveys, product/application audits

Inventory management of chemical delivery systems

Collect samples for monitoring chemical program

Deliver chemicals to customer as needed

Conduct field evaluations of new products

Lead appropriate pre-trial surveys for site visits

Interact with appropriate internal and external customers and resources

Maintain accurate records based on information gathered during trials and surveys

Create troubleshooting service guides and bulletins on existing products

Coordinate and manage sampling and inventory schedules

Coordinate implementing solutions with customers

Assist sales in preparing business proposals

Participate in design reviews, new applications and start-ups evaluations

Assist in critiquing products serviceability, performance and reliability

Provide customers with expert technical service in all major applications

Serve as a Mentor for all levels of Service Reps

Support and be committed to the teams Quality Improvement Process

Promptly report every incident, accident, injury or applicable near miss to next level management

Provide on-site field service (on the phone or on-site)

Physical Demands:

Must have the ability to Lift/Push/Pull/Carry analysis tool box

Minimum Qualifications:

University Degree in chemistry of chemical Engineering of education with at least 3-5 years’ experience in the same field

Ability to travel within a geographic territory; From Riyadh To Al Qassim Area

Must have a valid Driver’s License and acceptable Motor Vehicle Record

No immigration sponsorship offered for this role

Preferred Qualifications:

Associate’s degree in engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification

4 years of successful technical sales or field sales support experience

Must have knowledge of and experience in materials, scheduling and inventory processes

Experience in oil and gas industry preferred

Previous RO, Boilers, cooling Towers, Closed loops and WWTP

Water treatment or specialty chemical industry experience

Working knowledge of boilers, cooling towers, and wastewater treatment systems

High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)

History of working in a field that requires autonomy and self-motivation

Excellent communication skills

Excellent organizational skills

A strong work ethic and ability to multitask