Field Service Technician

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Field Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability. JOB RESPONSIBILITIES:

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on site installation, repair, maintenance, and test tasks

Diagnose errors or technical problems and determine proper solutions on equipment.

Produce timely and detailed service reports

Document processes

Operate vehicle in a safe manner and use field automation systems

Follow all company’s filed procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.

Build positive relationship with customers

JOB REQUIREMENTS:

High School diploma and/or equivalent in work experience

Excellent interpersonal skills, proficient in oral and written communications

Assembly experience preferred

Basic reading skills. Must be able to follow directions

Ability to troubleshoot, test, repair, and service technical equipment

Ability to perform work accurately and thoroughly

Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications.

BENEFITS:

Competitive Salary + bonus

401(k)/ Retirement savings

Comprehensive Benefits (medical, dental, vision, life and disability coverage)

Career growth opportunities

Friendly work environment

Paid vacation/holidays