Field Service Technician

• Performs installation, maintenance, and repair of equipment at customer sites.
• Troubleshoots and resolves technical issues, escalating complex problems as needed.
• Follows standard operating procedures and safety guidelines and established procedures to complete assigned work.
• Maintains accurate records of service activities, parts used, and customer interactions.
• Communicates with customers to provide updates and technical support during service visits.
• Maintains tools, equipment, and assigned company assests.
• Participates in training to enhance technical skills and product knowledge.
• Adheres to company policies, safety standards, and regulatory requirements.
• Maintains a high level of professionalism with internal and external Customers.
• Assists in commissioning and testing of new equipment installations.
• Assists with inventory management and preparation of service materials.
• Collaborates with other technicians and engineers to resolve service issues.
• Supports continuous improvement efforts in field service operations.

Has working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.

Applies experience and skills to complete assigned work within their area of expertise.

Works within standard operating procedures and/or scientific methods.

Works with a moderate degree of supervision.