Field Service Technician

• Leads a team of field service technicians, coordinating daily assignments and ensuring timely completion of service tasks.
• Performs advanced installation, maintenance, and repair of equipment at customer sites.
• Troubleshoots and resolves complex technical issues, providing guidance and support to team members.
• Ensures compliance with safety, quality, and regulatory standards during all field service activities.
• Documents service work, findings, and recommendations in maintenance management systems.
• Trains and mentors technicians on best practices, procedures, and new technologies.
• Collaborates with engineering, customer support, and product management to address customer needs.
• Participates in commissioning and validation of new equipment installations.
• Implements process improvements to enhance team performance and customer satisfaction.
• Maintains tools, equipment, and service vehicles in safe and efficient condition.

Descrição do cargo

Has advanced and specialized expertise, developed through job-related training and considerable work experience.

Works autonomously within established procedures and practices.

Performs a variety of complex tasks and may lead a team in performing tasks that are often routine, coordinating or facilitating work without formal supervisory responsibility.

Solves complex, recurring problems.

Proposes improvements to processes.

Spends a majority of time performing the same work processes and activities as team members.