Field Service Technician - Grande Prairie

Position Summary

• Reporting to the
• Operations Manager, Canada , the individual in the Field Service Technician role is responsible for servicing and maintaining all CLEANTEK equipment. The Field Service Technician is fully and solely responsible for the client sites assigned to them. This role has a high degree of control and authority in managing equipment on client sites.

This is a dynamic role that will evolve to fit the needs of a quickly growing company. The incumbent will be a highly motivated and effective problem solver with a strong focus on customer service. The individual will thrive in a fast-paced and highly technical environment.

DUTIES AND RESPONSIBILITIES

First point of contact when customer receives equipment

All service calls and client requests must be answered immediately within your area (weekends, evenings and holidays are not exempt)

Responses to all service calls and client requests must be made on site within 24 hours

Supporting documentation following all service calls and site visits is required . Documentation includes but is not limited to: equipment inspections, deployment sheets, transportation sheets, JSA’s/ safety documents, updating customer contact information, and updating sales team

Submit daily reporting on assets and asset’s performance

Monitor “Fleet Complete” to determine health of equipment on site

Train customers (all shifts) on the proper use of the equipment and maintenance

Bi-weekly site visits are required for equipment maintenance; this schedule is managed independently with the expectation that assets are managed in accordance with the company’s policies and customer satisfaction is maintained

When required to transport equipment with company assets, you will be responsible for securing loads and verifying safe transport with all required documentation verified

Provide on-site service of equipment, discussing issues with consultant, inspecting equipment and troubleshooting all issues

Participate in special projects as required

Responsible for the maintenance of tools and company equipment (including but not limited to company vehicle, computers, voltmeter, field kit, etc.)

Foster professional relationships with clients, external vendors, and consultants

Understand client’s equipment needs and identify potential up-sale opportunities

Adhere to all safety requirements both internal and external

Promote and maintain the organization’s brand image by keeping your appearance, work area and vehicle tidy.

Specific Knowledge, Skills and Abilities

Must be knowledgeable of current safety regulations (including client’s sites)

Basic knowledge of: AC/DC electrical systems, hydraulic systems, engine maintenance (oil changes, changing air filters, replacing fuel pumps, etc.)

Experience with hand tools, drills and volt meters

Work with a high degree of independence; must be a self-starter

Strong communication and interpersonal skills.

Education, Training, and Experience

Minimum high school diploma or equivalent required

Some electrical and/or mechanical training preferred

Previous experience in Oil & Gas industry preferred

TDG, First Aid, H2S, WHMIS/GHS Tickets an asset.

Special Conditions of Employment

Valid driver’s license without restrictions

Occasional lifting and standing

Flexibility to work over-time as needed

As part of the on-going training, you will be expected to support the service department (Calgary/Clairmont), to increase your knowledge of CLEANTEK ’s equipment.