Field Service Technician - Lead

Description

The Lead Technician oversees a team of Field Service Technicians and ensures work is completed safely, accurately, and on time. This position combines hands-on technical work with leadership responsibilities, including assigning tasks, troubleshooting complex issues, training team members, and maintaining strong client relationships.

Why Employees Choose AGRA

• •Starting pay: $30+/hour, based on experience
• •$50 Per Diem & company paid hotel stays
• •Health insurance with no deductible and simple copays
• •Free primary care through Anovia Health
• •Year-round work with no seasonal layoffs
• •401(k) with company match and immediate vesting
• •Company-paid dental, vision, life insurance, long-term disability, and Employee Assistance Program
• •Paid time off available after 90 days
• •Paid holidays
• •Tuition reimbursement
• •Safety toe boot and prescription safety glasses reimbursement
• •Opportunities to advance

Key Responsibilities

• •Lead and support Field Service Technicians during service, maintenance, and repair work.
• •Ensure all work is completed safely and follows company and customer requirements.
• •Assign daily tasks and help coordinate workloads for team members.
• •Provide technical guidance and assist with complex troubleshooting and repairs.
• •Complete and maintain accurate service reports, work orders, and maintenance records.
• •Communicate project updates, issues, and solutions with customers, supervisors, and plant personnel.
• •Promote a strong safety culture and commitment to quality workmanship.
• •Train, coach, and mentor technicians to support skill development and performance.
• •Travel to customer sites as needed.

Supervisory Responsibilities

• •Supervise Technician I, II, and III team members.
• •Train employees and support their professional development.
• •Plan, assign, and direct work activities.
• •Evaluate performance and provide feedback.
• •Address employee concerns and help resolve workplace issues.

Qualifications

• •Proven experience in troubleshooting and repairing complex technical systems.
• •Strong leadership, coaching, and mentoring skills.
• •Excellent problem-solving and communication abilities.
• •Strong attention to detail and commitment to quality work.
• •Ability to work independently and lead a team in the field.
• •Valid driver's license with an acceptable driving record.
• •Ability to travel to customer locations as required.

AGRA is an Equal Opportunity Employer