Field Service Technician [WA]

Reporting to the Field Operations Manager (ANZ), you will be responsible for servicing, diagnosing and repairing home appliances across our product range within customer homes and commercial environments.

This is a field-based role where no two days are the same. You'll be provided with a fully maintained company vehicle, tools, training and ongoing support to help you succeed.

Key Responsibilities

Attend customer service calls across the Perth metropolitan region and surrounding areas

Diagnose and repair domestic appliances, both in and out of warranty

Deliver exceptional customer service in line with company standards

Accurately complete service reports and job documentation

Manage van stock and spare parts inventory

Process payments for non-warranty repairs when required

Maintain a safe working environment and adhere to all OH&S requirements

Build positive relationships with customers and service partners

Participate in ongoing technical training and development

About You

We're looking for someone who enjoys technical problem solving, takes pride in their work and is passionate about delivering great customer experiences.

Skills & Experience

Essential

Previous experience in appliance servicing, electrical repairs, trade services or a related technical field

Strong fault-finding and diagnostic skills

Excellent communication and customer service skills

Current unrestricted Australian Driver's Licence

Full Australian working rights

Ability to work independently while managing a mobile service schedule

Highly Regarded

Type A Gas Servicing Licence (preferred but not essential)

Electrical Disconnect/Reconnect Licence

Experience repairing domestic appliances

Trade qualification in electrical, refrigeration, gas fitting or a related field

Personal Attributes

Customer-focused and professional

Strong attention to detail

Reliable and self-motivated

Well presented with excellent interpersonal skills

Practical problem solver with a strong technical aptitude

What's on Offer

Competitive salary package

Fully maintained company vehicle

Mobile phone and tools provided

Ongoing technical training and development

Supportive team environment

Opportunity to work for a leading global manufacturer

Career growth opportunities within a well-established organisation

Apply Now

If you're looking for a hands-on technical role with variety, autonomy and the support of a market-leading organisation, we'd love to hear from you. Apply today with your resume and a brief cover letter outlining your experience and suitability for the role.