Field Specialist - RYOBI Experience Team (Remote - Pennsylvania and New York Region)

Job Description:

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.

Primary Responsibilities

Responsible for a covering a large territory for riding mower customer support

Diagnosing and repairing TTI riding mowers in the field

Recruiting and training new service centers for riding mower repair programs

Training existing service centers within territory on current and new riding mowers

Being a subject matter expert on riding mower programs

Visiting customer residences to diagnose and repair mowers

Visiting service centers when needed for repair assistance

Keeping constant communication channels open with all TTI parties

Conduct phone support for customer and service centers when needed

Providing performance reports when requested

Work with engineering and project management on current issues identified

Keep an organized and clean company provided work vehicle and tools

Other duties as assigned

Requirements

Extensive travel within territory and some overnight stays

Must be mechanically inclined - Specific rider repair training will be provided

Must be able to problem solve and have critical thinking skills

Prior presenting and/or training skills preferred

Must demonstrate strong written and oral communication skills

Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention

Empathy and ability to relate to customers is necessary