Field Support Specialist

Description

Field Support Specialist

Join the Restech Fleet! We're on a mission to find the next Field Support Specialist – someone who is as passionate about tech as they are about helping clients across the galaxy. Whether you see yourself as a member of the Rebel Alliance or a Starfleet officer, this role is perfect for those who thrive in dynamic environments and enjoy the thrill of solving technical challenges.

Responsibilities:

• •Customer Engagement: Answer incoming support calls with the enthusiasm of a young Padawan eager to assist, creating support tickets and following them through to resolution.
• •Hardware Repair: Utilize your technical skills to repair and maintain various hardware, from malfunctioning droids to essential Starfleet equipment.
• •Onsite Visits: Travel to client sites to drop off equipment or provide hands-on support, embodying the spirit of an interstellar courier or a Starfleet technician.
• •Team Collaboration: Assist higher-level engineers in tackling complex technical issues, learning and growing alongside seasoned Jedi Masters or Starfleet officers.
• •Documentation: Create and update support materials, leaving a legacy of knowledge like a Jedi holocron or Starfleet technical manual.

Hard Skills:

• •Technical Proficiency: Basic knowledge of computer hardware and software, with the ability to troubleshoot and repair devices effectively.
• •Adaptability: Quick learner, capable of adapting to new technologies and environments, much like a Starfleet cadet or Jedi youngling mastering new skills.
• •Communication: Strong communication skills, able to converse fluently in technical jargon (R2D2's beeps) and layman's terms (C3PO's human-speak).
• •Reliability: Dependable and security-minded, ensuring that all tasks are completed with precision and care.

The Ideal Candidate:

• •Experience: Previous experience in a support or technical role is a plus, but enthusiasm and a willingness to learn are key.
• •Multitasking: Ability to juggle multiple issues simultaneously, whether handling a frozen screen one moment and coordinating a network repair the next.
• •Customer Focus: Strong interpersonal skills, dedicated to building positive relationships with clients and providing top-notch support.
• •Tech Savvy: Familiarity with Windows, Mac, and Linux operating systems, as well as a desire to expand your technical knowledge.

Join us at Restech and embark on a career where you can make a real difference. Live long and prosper, and may the Force be with you!

Requirements

Car/Truck with current insurance and good driving history.

• •Networking:
• •Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• •Basic to intermediate knowledge of firewalls, routers, and switches.

• •Desktop and End-User Support:
• •Proficiency in troubleshooting Windows and macOS operating systems.
• •Experience with hardware troubleshooting and repair (desktops, laptops, peripherals).

• •Server Administration:
• •Basic to intermediate knowledge of Windows Server administration.
• •Familiarity with Active Directory, user management, and file/print services.

• •Security:
• •Knowledge of basic cybersecurity principles and best practices.
• •Experience with antivirus and endpoint protection solutions.

• •Backup and Recovery:
• •Understanding of backup solutions and procedures.
• •Experience with data recovery and restoration.

• •Remote Monitoring and Management (RMM):
• •Familiarity with RMM tools (e.g., ConnectWise Automate, Datto RMM).
• •Experience with monitoring and maintaining client systems through RMM platforms.

• •Mobile Device Management:
• •Experience with mobile device setup, configuration, and troubleshooting.

• •Hardware and Software Installation:
• •Proficiency in installing and configuring hardware and software.
• •Experience with software deployment and updates.

• •Customer Service:
• •Strong communication and interpersonal skills.
• •Ability to explain technical issues to non-technical users.

• •Documentation:
• •Ability to create and maintain accurate documentation of incidents, solutions, and procedures.