Field Technician

Description

Department:

Service

Location:

Baton Rouge, LA

Job Overview

Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime.

The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction.

Key Responsibilities

• •Equipment Maintenance & Repairs
• •Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes.
• •Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently.
• •Customer Support
• •Respond promptly to service requests at customer job sites.
• •Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules.
• •Ensure customer satisfaction by minimizing equipment downtime.
• •Documentation
• •Maintain accurate service records, including repair logs, parts used, and labor time.
• •Provide detailed feedback on equipment performance and potential issues to the Service Manager.
• •Safety & Compliance
• •Adhere to all safety protocols and guidelines when working on equipment and job sites.
• •Ensure compliance with company policies, local regulations, and industry standards.
• •Collaboration
• •Work closely with the service team to prioritize and schedule fieldwork.
• •Provide feedback on equipment usage and potential improvements to rental operations.

Requirements

Qualifications

• •Education: High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics preferred.
• •Experience:
• •2+ years of experience in heavy equipment maintenance and repair.
• •Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment.
• •Technical Knowledge:
• •Strong understanding of hydraulic, electrical, and mechanical systems.
• •Proficiency with diagnostic tools and repair equipment.
• •Skills:
• •Excellent problem-solving and troubleshooting abilities.
• •Strong communication and interpersonal skills to interact with customers and team members.
• •Ability to work independently and manage time effectively.
• •Licenses & Certifications:
• •Valid driver’s license required; CDL preferred.
• •Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus.

Physical Requirements

• •Ability to work in outdoor environments, including inclement weather.
• •Capability to lift and move heavy parts and tools (up to 75 lbs.).
• •Willingness to travel within the assigned territory and occasionally work extended hours & overnight

What We Offer

• •Competitive hourly wages with opportunities for overtime.
• •Comprehensive benefits package, including health, dental, vision, and retirement plans.
• •Company-provided tools and equipment for fieldwork.
• •Ongoing training and development opportunities.

Join Our Team

At Cisco Equipment Rentals, we take pride in providing top-notch service to our customers. If you are a skilled technician with a passion for heavy equipment and a commitment to excellence, we encourage you to apply.

Updated Key Requirement

Must have a complete set of tools required for the job, including tools up to a 1/2-inch socket. Specialized and oversized tools, laptops, and proprietary diagnostic tools will be provided by the company.