File Processor (Monterrey)

Description

Position Summary

The File Processor is responsible for receiving, validating, processing, and transmitting client data files accurately and on schedule. This role supports daily operational workflows by importing new placements, payments, recalls, balance updates, demographic updates, status changes, and other client data into company systems. The File Processor also monitors file exceptions, reconciles record counts, troubleshoots file issues, and works with internal teams to ensure client data is processed timely and correctly.

Key Responsibilities

Receive, review, and process inbound and outbound client files.

Validate file layouts, record counts, required fields, and data formatting before processing.

Import client files into internal systems, including account placements, updates, recalls, payments, adjustments, and status changes.

Export and transmit files to clients, vendors, and internal departments according to required schedules.

Review exception reports and resolve rejected records or processing errors.

Reconcile file totals, record counts, dollar amounts, and control totals against client-provided documentation.

Monitor automated file processing jobs and escalate failures when needed.

Maintain accurate documentation of file processing steps, issues, and resolutions.

Work with IT, operations, compliance, reporting, and client services teams to resolve file-related problems.

Follow client-specific file layouts, business rules, naming conventions, and delivery requirements.

Ensure files are handled securely and in accordance with company policies, client requirements, and regulatory standards.

Identify recurring processing issues and recommend improvements to reduce manual work and errors.

Support testing of new file layouts, client onboarding, file changes, and system updates.

Communicate file status, delays, and exceptions to management and appropriate stakeholders.

Maintain confidentiality of sensitive customer, client, and company data.

Requirements

Required Qualifications

High school diploma or equivalent required; associate degree preferred.

1–3 years of experience in file processing, data processing, operations support, collections, financial services, or a similar role preferred.

Strong attention to detail and ability to identify data inconsistencies.

Experience working with Excel, CSV, TXT, fixed-width files, or delimited file formats.

Ability to follow documented procedures and client-specific instructions.

Strong organizational and time-management skills.

Ability to work under deadlines and manage multiple daily file schedules.

Good written and verbal communication skills.

Basic understanding of secure file transfer methods such as SFTP, FTP, or encrypted email preferred.

Preferred Skills

Experience with SQL queries or database systems.

Experience with collection platforms such as Latitude or similar systems.

Familiarity with payment files, recall files, placement files, demographic updates, and client reporting.

Experience troubleshooting file layout issues, missing data, invalid records, and rejected imports.

Knowledge of compliance requirements related to sensitive consumer data.

Ability to read file specifications and compare data against layout requirements.

Experience using ticketing systems or workflow tracking tools.