Finance & Administration Delivery Manager - Procure to Pay (Japanese Bilingual)

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Lead operational teams day-to-day, ensuring every function delivers accurate, timely, and compliant outputs. Ensure compliance with procurement policies, controls and audit requirements. Own and report on SLA and KPI performance, identifying gaps early and driving corrective action before issues escalate. Act as the final escalation point for complex issues spanning procurement, accounts payable, vendor management, and finance systems. Build and develop your team - from analysts to senior subject matter experts - through coaching, performance reviews, and structured development plans. Present clear, concise operational reports to Senior Management on a weekly, monthly, and quarterly basis. Identify and lead process improvement and automation initiatives to increase efficiency and reduce manual workload. Ensure all operations meet internal audit, compliance, and regulatory requirements - a non-negotiable in the medical industry. Serve as the main point of contact for internal business partners, finance controllers, IT teams, and external vendors on operational matters. Champion a culture of accountability, continuous improvement, and high-quality service delivery across all teams. Support transition, training, knowledge transfer and operational readiness activities. Prepare operational reports, analyse performance trends and recommend improvement actions. Commerce Graduate with a minimum of 6+ Years of experience in Accounts Payable, Finance Shared Services or BPO 1-3 years of people leadership or supervisory experience. Proven work knowledge to manage payment reporting and reconciliation activities. Proficient in MS Office applications. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and be part of change management initiatives. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. Enhance technical skills by attending educational workshops, reviewing publications etc. Bachelor's Degree in Business, Supply Chain, Procurement or a related discipline preferred. Knowledge and hands on experience in SAP S4 Hana Spoken and written knowledge in Japanese is mandatory with JLPT N2 and above Malaysia Enterprise Operations Hybrid Entry Level PETALING JAYA, MY PETALING JAYA (0088) IBM Malaysia Sdn. Bhd. Accounts Payable Administration Business Process Outsourcing Change Management Commerce Finance Interpersonal Skills Japanese Leadership Microsoft Office Procure-to-Pay Procurement Publications Reporting Shared Services Workshops SAP S-4 Reporting Technical Proficiency Supply Chain