Finance & Administration Delivery - Operations Manager (Chinese Bilingual)

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Core Responsibilities *Lead three operational teams day-to-day, ensuring every function delivers accurate, timely, and compliant outputs. *Ensure compliance with procurement policies, controls and audit requirements. *Own and report on SLA and KPI performance, identifying gaps early and driving corrective action before issues escalate. *Act as the final escalation point for complex issues spanning procurement, accounts payable, vendor management, and finance systems. *Build and develop your team- from analysts to senior subject matter experts - through coaching, performance reviews, and structured development plans. *Present clear, concise operational reports to Senior Management on a weekly, monthly, and quarterly basis. *Identify and lead process improvement and automation initiatives to increase efficiency and reduce manual workload. *Ensure all operations meet internal audit, compliance, and regulatory requirements — a non-negotiable in the medical industry. *Serve as the main point of contact for internal business partners, finance controllers, IT teams, and external vendors on operational matters. *Champion a culture of accountability, continuous improvement, and high-quality service delivery across all teams. *Support transition, training, knowledge transfer and operational readiness activities. *Prepare operational reports, analyse performance trends and recommend improvement actions. Required Experience: *5- 7 years in Finance Shared Services, BPO, or Accounts Payable operations — ideally in a regulated or medical/healthcare environment. *1-3 years of people leadership or supervisory experience. *Fluent in English & Chinese Preferred Skills & Experience *Solid hands-on background in one or more of: invoice processing, accounts payable, employee expense management, or procurement support. *Comfortable working with ERP and finance platforms such as SAP, Oracle, Coupa, Ariba, or Concur. Proficient in Excel and PowerPoint for reporting. *Experience managing operations against defined service levels, with the ability to interpret performance data and drive improvements. *Strong stakeholder management, communication and problem-solving skills. *Understanding of internal controls, audit readiness, and compliance requirements relevant to finance operations (SOX or similar frameworks is an advantage). *Proficiency in Microsoft Excel, PowerPoint and reporting tools. *Bachelor's Degree in Business, Supply Chain, Procurement or a related discipline preferred. *Experience in healthcare industry is a bonus Malaysia Enterprise Operations Professional PETALING JAYA, MY (0088) IBM Malaysia Sdn. Bhd.