Finished Product Specialist

Description

Summary:

Assist customers/sales representatives with finished product and decorative hardware orders and questions via phone and email

JOB DUTIES:

• •Develop strong understanding of Finished Products and decorative hardware in order to effectively and correctly assist customers, sales representatives, and internal staff with quotes and order processing
• •Develop strong understanding of the Fabricut website, AS400, Happy Fox ticketing system, and workroom ordering platform (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representatives
• •Answer incoming calls and emails
• •Interact with off-site workroom to ensure quality product and ship dates are met
• •Interact with other departments to service needs of customer
• •Display good safety and housekeeping practices

Requirements

QUALIFICATIONS:

• •High school diploma or equivalent
• •Two years experience in a fast paced customer service environment or Sales position
• •Must display reasoning ability and decision making skills
• •Fabric knowledge and/or workroom experience a plus
• •Typing skills of 45 WPM
• •Intermediate skills in Outlook, Word and Excel
• •Good written and oral communication skills
• •Must be well-organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectiveness
• •Intermediate math skills a plus
• •Ability to work effectively with others
• •Communicate with courtesy and professionalism

Physical Requirements:

The essential functions of this position include, but are not limited to the following: In terms of an 8-hour workday, this position requires:

• •6 hours sitting
• •2 hours standing

Activity: This following shows the actual time spent on each activity for this position.

• •Bending/Twisting – Up to 2 hours
• •Lifting - Up to 1 hour
• •Pushing/Pulling - Up to 1 hour
• •Speaking – 6 to 8 hours
• •Writing – 1 to 3 hours
• •Typing or CRT Inputting – 6 to 8 hours
• •Filing – Up to 2 hours
• •Reading – 6 to 8 hours
• •Driving – 0 hours

The following activities are essential in your job function.

• •Hearing – 6 to 8 hours
• •Seeing – 6 to 8 hours

Lifting is essential in your job function.

Up to 40 lbs. – Up to 2 hours

Repetitive foot movement such as operating foot controls.

Both feet – Walking between buildings

Your job requires you to use your hands for repetitive action.

• •Simple Grasping – Up to 2 hours
• •Firm Grasping – Up to 2 hours
• •Fine Dexterity – Up to 2 hours

In your job, you may be around the following working conditions.

• •Exposure to dust, fumes and/or gases – 2 to 4 hours
• •Exposure to noise – 2 to 4 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.