Fire service account manager

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their buildings, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

CFLS is a caring company who values our staff.

CFLS is local and is part of the community.

CFLS is a full-service fire protection contractor.

A great working environment with opportunities for career advancement.

Comprehensive Group benefits.

Educational assistance program.

Employee referral bonus program.

Social events: Building camaraderie and fostering a sense of community is essential.

Description

The Fire Service Account Manager develops and manages inspection, testing, and maintenance (ITM) agreements, deficiency repairs, and compliance programs, and carries them through to scheduling, field delivery, and documentation. The role requires a working knowledge of NFPA 25, CAN/ULC-S536, and applicable fire codes so that every program sold is compliant, practical, and can be delivered reliably in the field.

You will work closely with customers, the Scheduling Supervisor, Service Managers, technicians, and operations to make sure what is sold matches what is scheduled, performed, and reported.

Key Responsibilities

Sales and Business Development

Identify and develop ITM opportunities across commercial, industrial, and institutional buildings

Build relationships with building owners, property managers, and facility managers

Generate leads through industry relationships, site visits, and proactive prospecting

Manage the full sales cycle from first contact to signed service agreement

Drive renewals and account growth throughout the customer lifecycle

Responsible for securing PMA deficiencies with expediency and profitability in mind.

Technical Scoping and Quoting

Review site conditions, device counts, and system inventories to scope ITM programs

Prepare accurate, competitive quotes for ITM agreements and deficiency repairs

Interpret and apply NFPA 25, CAN/ULC-S536, and applicable fire codes

Identify deficiencies, repair opportunities, and gaps in existing coverage

Quality-check opportunities before service contract and service order creation

Contract Setup and Documentation

Establish client accounts and ERP service contracts by client and service order type

Build inspection report frameworks and prepare service orders and documentation for field staff in line with the agreed scope

Create purchase orders

Verify final service orders and inspection reports for accuracy

Manage documentation from creation through finalization and records retention

Scheduling and Field Coordination

Prepare and maintain schedules for the Fire and Life Safety Inspection team at prescribed intervals to meet scheduling KPIs

Schedule field staff at least two weeks in advance, matching scope to technician and fitter skills and preventing scope creep

Confirm job readiness and verify appointments with customers before deployment

Communicate appointment details with field staff, customers, contractors, and vendors

Work with the Scheduling Supervisor and Service Managers to allocate appropriate time per job using RTG and job duration standards

Aim for on-time, error-free inspections with minimal return visits

Market and Industry Engagement

Stay current on code changes, technologies, and industry trends

Monitor competitor activity and market conditions

Position CFLS as a trusted advisor in fire and life safety compliance

Qualifications

Proficient in Microsoft office suites, experience in working with different ERP, customer service systems

2-4 years in account management, ideally in fire protection industry

Basic invoicing, accounting cycle

Excellent customer service skills

Proactively build and sustain long-term client relationship