Flight Follower/Customer Service Representative

Description

Join Kalitta Charters, a family-owned aviation organization built on decades of safety, service, and operational excellence. As a Charter 135 Flight Follower, you will help keep complex passenger, cargo, and air-ambulance missions moving safely and efficiently by coordinating aircraft, crews, customers, maintenance, and logistics. This on-site role is ideal for a detail-oriented professional who communicates clearly, stays composed in a fast-paced environment, and takes pride in supporting a collaborative team.

Your responsibilities will include:

• •Coordinate aircraft, crew, and location information to support safe, efficient flight operations.
• •Communicate professionally with customers, flight crews, maintenance teams, vendors, and internal partners by phone and email.
• •Prepare trip quotes based on aircraft and crew availability and established pricing guidelines.
• •Monitor active trips and coordinate routing changes to support on-time performance.
• •Source air and ground transportation resources within time-sensitive operational constraints.
• •Enter, update, and track trip details accurately in Avianis or other flight-following systems.
• •Arrange transportation and accommodations for passenger, cargo, and air-ambulance missions.
• •Coordinate customs, international permits, ground handling, and maintenance constraints, including timely requests for landing and overflight permits.
• •Maintain accurate dispatch reports, aircraft records, and restricted-access files in accordance with company procedures and applicable requirements.
• •Manage multiple priorities while delivering responsive, service-focused support.
• •Be accountable for Safety and ensure compliance with the with the Safety Management System

Benefits:

Awarded 2026 Top Employee Benefits

Employer Provided:

• •Short Term Disability
• •Employee Assistance Program (EAP)
• •Basic Life Insurance with Accidental Death & Dismemberment Insurance
• •Travel Assistance Program
• •Cancer Expert Now
• •Fidelity 401K with match

Additional Employee Elective:

• •BCBS – Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Telehealth
• •Eye Med - Vision
• •Flexible Spending Account – Medical and Dependent Care
• •Long Term Disability
• •Life Insurance for Employee, Spouse, and Child
• •Accident and Critical Illness Insurance for Employee, Spouse, and Child
• •Hospital Indemnity for Employee, Spouse, and Child
• •Met Law Coverage
• •Nationwide Voluntary Pet Insurance

Requirements

Education Requirements:

• •High school diploma or GED required.
• •Aviation, dispatch, logistics, customer service, or operations experience is preferred but not required.

Qualifications, Certificates, Licenses & Document Requirements:

Valid, unrestricted driver’s license required when driving is an essential function of the position.

Knowledge, Skills & Abilities:

• •Working knowledge of Microsoft Office, web-based systems, and common business technology.
• •Ability to read, write, and communicate in English at the level needed to perform the essential functions safely and effectively.
• •Strong organization, judgment, attention to detail, and follow-through.
• •Reliable attendance and the flexibility to support a 24/7 operation.
• •Ability to prioritize competing demands, protect confidential information, and work accurately under time pressure.
• •Professional, ethical, and service-oriented approach.
• •Clear written and verbal communication skills and the ability to build productive working relationships.
• •Ability to collaborate effectively with people from varied backgrounds and across operational teams.

Physical Requirements:

The physical demands below are representative of those needed to perform the essential functions of this position, with or without reasonable accommodation.

• •Regularly sit or stand, communicate, and use hands and fingers to operate a computer, telephone, and related office equipment.
• •Occasionally lift or move up to 30 pounds.

Location Requirements:

• •This is an on-site position based at Willow Run Airport (YIP) in Ypsilanti, Michigan.
• •Remote work is not available for this role.
• •Relocation assistance is not available.

Shift Requirements:

• •Available schedules include second shift (1:00 p.m.–11:00 p.m.) and third shift (10:00 p.m.–8:00 a.m.).
• •The standard schedule is four 10-hour workdays followed by three days off.
• •Full-time availability is required, including assigned nights, weekends, and holidays.
• •Overtime may be required based on operational needs and will be paid in accordance with applicable law.

Other Requirements:

• •Must be at least 18 years of age
• •Must be legally authorized to work in the United States

Compensation:

• •Hourly pay range: $24.00–$28.00, based on relevant education, experience, skills, and other lawful job-related factors.
• •The established pay scale includes opportunities for annual increases.