Floating Services Coordinator I (Station Center)

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

• Property Name: Regional Floater - Serving Alameda County and the North Bay Area
• Property Type: Family

Floating Services Coordinator I

The Floating Services Coordinator I plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. The Floating Services Coordinator I provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions to help build trust and engagement.

Responsibilities

Deliver onsite programs and ensure compliance with standards and regulations.

Conduct outreach (door-to-door, phone, email) to promote resident services.

Prepare and submit required documentation for MidPen and external agencies.

Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.

Support partnership goals and communicate improvement needs to supervisor.

Collaborate with local community agencies and monitor partner service delivery.

Assist with property-level needs assessments and follow-up actions.

Participate in property plan development and respond to resident needs.

Provide exemplary customer service and responsiveness.

Maintain accurate records and ensure timely reporting per policies.

Participate in team meetings, trainings, and property events; keep supervisor informed.

Foster collaboration with Property Management and colleagues.

Perform other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes

Solid judgment, discretion, and problem-solving skills when working with families and students

Desire to work with high needs and untapped populations

Strong attention to detail and organizational skills and demonstrated ability to work independently

Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; bilingual requirements are determined based on resident/property population and will be applied accordingly

Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor

Working Conditions

Must be available to work 9:00 AM - 6:00 PM, Monday through Friday & a minimum of one but up to two or more evening(s) until 7:00 PM

Ability to travel between properties

Physical Requirements

Constantly perform desk-based computer tasks, frequently sitting

Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Rarely twist/bend/stoop/squat, kneel/crawl

Education and Experience

High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; Progress towards a 2-year or 4-year college degree preferred.

Minimum of one (1) year experience working in any of the following related areas:

Families, adults, and youth in a diverse population

Youth (5-12 age range) in a classroom or after school setting

Older adults/elderly support and service

Experience supporting program and service implementation and coordination

Experience collaborating with local service providers preferred

Pay Range

$24.62 - $27.70 Hourly - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details )

Health Insurance

Dental, Vision, Life & Disability Insurance

403(b) Retirement Investment

Employee Education Reimbursement Program

Paid Parental Leave

FSA for Childcare, Medical, and Commuter Benefits

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.