Floor Lead

OVERVIEW:

We’re looking for a Floor Lead to support the day-to-day running of our store, leading from the shop floor to deliver exceptional customer experiences. You’ll play a key role in driving service standards, sales and operational excellence while creating a positive, high-energy environment for your team. Acting as a keyholder, you’ll step up as the on-duty leader when needed, ensuring everything runs smoothly. This role is perfect for someone who thrives in a fast-paced retail environment and leads by example.

WHAT YOU'LL BE DOING:

Leading from the shop floor to deliver a warm, best-in-class customer experience

Supporting daily store operations including opening, closing and keyholder duties

Driving sales through product recommendations and team support

Running team huddles, communicating daily priorities and energising the team

Coaching and supporting team members to maintain high performance

WHAT YOU'LL NEED:

Experience in a retail environment, either on the shop floor or in operations

Previous experience in a leadership or keyholder role

Strong customer service skills with a passion for delivering great experiences

Confident communicator with the ability to motivate and support a team

Commercial mindset with the ability to drive sales and add customer value

Highly organised with strong attention to detail

Adaptable and comfortable working in a fast-paced environment

SALARY RANGE

The hourly salary range is between $21.50 - $23.25 and the hourly rate offered is based on market, experience, and skills

THE PERKS.

Standard benefits include:

Comprehensive Medical, Dental & Vision plans

Performance-based Bonus opportunity

Competitive PTO

Contributory 401(k)

Gymshark Employee Discount & long service awards

Funded multi-site fitness membership

Enhanced Family Leave plans

STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected].