Floor Manager (Coach) - London Icon

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU !

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".

As a Coach you are:

• •Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• •Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
• •Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
• •Identifying and improving areas based on feedback given by consumers
• •Being a brand ambassador for NIKE’s initiatives including training your team
• •Ensuring that the store complies with all NIKE standards and guidelines
• •Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below:

COMMERCIAL

• •Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• •Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• •Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
• •Being responsible for monthly initiative launches
• •Using our reporting tools to make the best commercial decisions
• •Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• •Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• •Leading team Engagement on NIKE Community Ambassador activities
• •Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• •Being responsible for store scheduling
• •Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• •Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• •Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• •Completing specific training and share completion with athlete services
• •Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• •Attractive salary that evolves with the market and experience
• •Opportunity on receiving monthly bonus payments
• •Attractive online and in-store employee discounts
• •Attractive Benefits Package, Pension & Share scheme
• •Exciting development and career opportunities
• •Regular training on leadership, sales and products
• •A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• •Staff dress to represent NIKE and foster our team spirit
• •Access to sports activities
• •Opportunities to participate in unique NIKE moments

What you bring :

• •A passion for NIKE and/or love of sport
• •Experience in retail and/or leadership positions
• •Very good command of English language (written and spoken)
• •Experience and competency in serving exceptional consumer service
• •Ability to coach and develop a strong team
• •Strong focus on communication
• •Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions .

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.” ? Apply now, easy way online. We are waiting for you!