Floor Support

Description

he Floor Support role is critical to providing an exceptional guest experience at Brickstone Brewhouse. This hybrid position combines the responsibilities of a Busser, Food Runner, and General Floor Support, focusing on maintaining a clean and organized dining environment, delivering food promptly and accurately, and ensuring guests feel welcomed and cared for throughout their visit.

Essential Duties & Responsibilities

• •Table Maintenance & Resetting
• •Clear and reset tables promptly, ensuring they are clean, inviting, and ready for the next guests.
• •Monitor and maintain the cleanliness of dining areas, including floors, chairs, and surrounding spaces.
• •Replace table settings and brush chairs to maintain the restaurant’s polished appearance.

• •Food Delivery
• •Expedite food from the kitchen to tables efficiently and accurately, ensuring each guest receives the correct order.
• •Explain dishes and address guest inquiries upon food delivery to enhance the dining experience.
• •Communicate with kitchen staff to ensure timely and accurate food preparation.

• •Guest Support
• •Refill water glasses, remove used dishes, and anticipate guest needs throughout their visit.
• •Assist servers in addressing additional guest requests to ensure a seamless dining experience.

• •Cleanliness & Organization
• •Keep bussing, food running, and service stations stocked, clean, and organized.
• •Ensure the cleanliness of shared spaces, including guest restrooms and entryways, during service.

• •Team Collaboration
• •Work closely with servers, hosts, and kitchen staff to maintain smooth service flow and a cohesive dining experience.
• •Communicate guest feedback or concerns to management promptly for real-time solutions.

Requirements

Minimum Requirements

• •Basic education or equivalent experience in a customer service role.
• •Ability to thrive in a high-volume, fast-paced environment while maintaining professionalism.

Physical Demands

• •Frequently stand, walk, and lift up to 50 pounds.
• •Regularly perform tasks requiring bending, stooping, or reaching.
• •Ability to work in a high-heat, high-pressure environment.

Preferred Qualifications

• •Previous experience as a Busser, Food Runner, or in a similar hospitality role.
• •Familiarity with food safety and sanitation standards.
• •ServSafe Certification or equivalent training is a plus.

Key Attributes

• •Strong multitasking skills and attention to detail.
• •Positive, team-oriented attitude with excellent communication skills.
• •Commitment to maintaining a clean, organized, and guest-focused environment.
• •Proactive and collaborative approach to problem-solving and team support.