Forward Deployed Design Lead — Asset Performance Management

Who We Are & Why Join Us

Avathon is the leading Industrial AI autonomy platform, helping customers across heavy industries -- energy, mining, manufacturing, aerospace, defense, and logistics -- accelerate the journey toward autonomous operations. Our platform is built on a Computational Knowledge Graph foundation that contextualizes and connects operational data across siloed systems, bringing together time series, structured, unstructured, and machine vision data to power AI-driven applications in asset performance management, supply chain intelligence, visual AI, and global trade management. With capabilities spanning digital twins, normal behavior modeling, natural language processing, and computer vision, Avathon delivers real-time predictive intelligence and agentic decision-making at industrial scale.

Cutting-Edge AI Innovation -- Join a team at the forefront of AI, developing groundbreaking solutions that shape the future. High-Growth Environment -- Thrive in a fast-scaling startup where agility, collaboration, and rapid professional growth are the norm. Meaningful Impact -- Work on AI-driven projects that drive real change across industries and improve lives.

Learn more at: avathon.com

About Avathon

Avathon is the leading Industrial AI autonomy platform, helping customers across heavy industries — energy, mining, manufacturing, aerospace, defense, and logistics — accelerate the journey toward autonomous operations. Our platform is built on a Computational Knowledge Graph foundation that contextualizes and connects operational data across siloed systems, bringing together time series, structured, unstructured, and machine vision data to power AI-driven applications in asset performance management, supply chain intelligence, visual AI, and global trade management.

With capabilities spanning digital twins, normal behavior modeling, natural language processing, and computer vision, Avathon delivers real-time predictive intelligence and agentic decision-making at industrial scale.

About the Role

The Forward Deployed Design Lead — APM is embedded directly at customer sites as the primary experience and implementation owner for Avathon's Asset Performance Management deployments. You live at the intersection of industrial workflow knowledge and experience design, responsible for configuring, implementing, and continuously improving how operators, reliability engineers, and maintenance teams actually use Avathon's platform day to day.

You will spend Monday through Thursday on the plant floor, in control rooms, and in client working sessions — translating real operational workflows into configured APM solutions, designing the screens and interactions users will rely on in high-stakes environments, and driving adoption from go-live through steady-state operations. Fridays are typically remote for synthesis, documentation, and cross-team collaboration.

Key Responsibilities

APM Implementation & Configuration

Own end-to-end implementation of Avathon's APM platform at client sites — configuring asset hierarchies, alert thresholds, health scoring models, and work order integration workflows to match each customer's operational context

Lead functional configuration of APM modules: predictive maintenance rule sets, condition monitoring dashboards, asset criticality rankings, and maintenance strategy mappings aligned to client RCM frameworks

Set up and validate integrations between Avathon's platform and client CMMS/EAM systems (SAP PM, IBM Maximo, IFS, Infor EAM) — ensuring work orders, notifications, and asset master data flow accurately

Configure data pipelines from historian systems (OSIsoft PI, Aspen, Honeywell) and IoT/SCADA sources — validating signal quality, tag mappings, and anomaly detection thresholds in live operational environments

Conduct go-live readiness assessments — verifying system configuration, user access, data completeness, and integration health before each deployment milestone

Experience Design & Workflow Mapping

Lead onsite discovery sessions — interviewing reliability engineers, maintenance planners, and operations supervisors to map as-is workflows and define the future-state experience on Avathon's platform

Produce implementation-grade design artifacts: annotated screen flows, configured dashboard layouts, alert routing rules, and role-based view specifications — directly actionable by the engineering team

Design and validate the end-user experience within Avathon's APM product: asset hierarchy navigation, alert triage consoles, trend analysis views, and work order dispatch screens — optimized for control room and field environments

Facilitate working sessions with client stakeholders to validate designs against real operational scenarios — iterating in real time based on operator feedback before configuration is finalized

Ensure designs account for the physical realities of industrial use: screen size constraints, shift-change handoffs, noisy environments, and the cognitive load of operators managing hundreds of assets simultaneously

User Adoption & Change Management

Design and execute role-specific onboarding programs — building training plans, hands-on exercises, quick-reference guides, and SOPs tailored to how each user group (reliability engineer, maintenance planner, operations supervisor) will use Avathon daily

Conduct live training sessions and floor walk-throughs at client sites — coaching operators through the platform with patience, domain fluency, and credibility earned from understanding their workflows

Identify adoption barriers early — resistance to change, workflow mismatches, data trust issues — and develop targeted interventions in partnership with client champions and Avathon's FDE team

Track adoption metrics post-go-live (active users, feature utilization, alert response rates, work order completion) and use data to drive continuous improvement sprints with the client

Serve as the primary point of contact for end-user questions, configuration requests, and workflow adjustments during hypercare — escalating to engineering only when platform-level changes are required

Client Engagement & Delivery

Act as the day-to-day client contact for all design, configuration, and adoption activities — building trusted working relationships with operators, reliability leads, and plant management

Facilitate weekly client working sessions, design reviews, and sprint demos that keep stakeholders aligned, engaged, and confident in the deployment's progress

Maintain implementation documentation — configuration logs, integration specs, training materials, and acceptance test records — that serve as the client's operational handbook post go-live

Capture field learnings and configuration patterns from each engagement and contribute them to Avathon's delivery playbooks, accelerating future APM implementations

Identify opportunities to expand Avathon's footprint within accounts — additional asset classes, new user populations, or adjacent modules — and surface them to the engagement director

Preferred Qualifications

5+ years of experience in enterprise software implementation, industrial systems delivery, or a UX/design role embedded in client-facing delivery — with hands-on configuration and deployment ownership

Demonstrated APM domain knowledge: predictive maintenance workflows, condition monitoring, reliability-centered maintenance (RCM), FMEA, P-F interval, OEE, and asset criticality frameworks

Hands-on experience implementing or configuring enterprise asset management platforms: IBM Maximo, SAP EAM/PM, Oracle eAM, IFS, Infor EAM, Hexagon EAM, or similar

Familiarity with industrial data sources: historian systems (AVEVA PI, Aspen IP.21, Honeywell Uniformance), OPC-UA/MQTT, and IoT sensor integration in plant environments

Strong UX and design execution skills — able to produce annotated wireframes, dashboard layouts, and wor