Fractional IT Support Technician

Job Title: Fractional IT Support Technician

Salary £20,000 - £24,000 based on 2 days per week (FTE £50,000-£60,000)

Location: Kings Cross, London

About Elwood

As an FCA-regulated firm, Elwood Technologies provides institutional investors with a seamless, end-to-end digital asset trading, execution, and risk management infrastructure connected to global markets via a single API.

Job Description

We are seeking a proactive, detail-oriented Fractional IT Support Technician to manage our day-to-day IT operations, device lifecycle, and SaaS user administration. In this role, you will be the go-to technical resource for our team, ensuring our digital workspace is secure, compliant, and friction-free.

This is a fractional, part-time position requiring a commitment of 2 days per week at our Kings Cross office (possibility to extend to 3 days as required). Perfect for an experienced IT professional who thrives on building efficient processes, troubleshooting access issues, and maintaining high security standards across a modern, cloud-first infrastructure

Key Responsibilities

User Lifecycle & Onboarding

New Joiners: Coordinate the end-to-end IT setup for new employees, including configuring hardware, provisioning core system accounts, and delivering a clear, welcoming IT induction.

Leavers: Oversee the secure offboarding process by coordinating the collection of company-owned physical devices, executing secure remote device wipes, and ensuring local asset return.

Device & Endpoint Management (MDM)

Software & Policy Deployments: Leverage Mobile Device Management (MDM) tools to push critical software updates, system certificates, and global security policies to all endpoints.

Security Compliance: Ensure all active devices are securely configured with mandatory software installed (including endpoint security tools like Netskope).

Inventory Control: Maintain an up-to-date hardware asset register, tracking the status, location, and assignment of all company laptops and peripherals.

Google Workspace Administration

Manage user permissions, Google Shared Drives, and Google Groups.

Implement and audit data retention policies in line with corporate compliance.

Set up secure email forwarding, aliases, and shared inbox structures upon request.

Access Control & Licensing Troubleshooting

Manage the assignment of software licenses and system access.

Qualifications / Knowledge

2-3 years of proven IT Support Experience

Strong background in providing technical support both remotely and managing physical hardware assets.

Advanced hands-on experience administering Google Workspace (G Suite), Okta, Jira, slack and managing other business application licenses.

Basic scripting experience in Shell or Python to automate repetitive tasks such as user onboarding/offboarding, device configuration, bulk admin changes and similar.

Practical experience using Mobile Device Management tools to manage, secure, and update fleet laptops (macOS and Windows).

Experience managing office devices and peripherals, including printers, meeting room AV/conferencing equipment, monitors, docking stations and other shared hardware.

Hands-on experience with office network fundamentals: cable patching, basic switch and Wi-Fi access point troubleshooting.

Good knowledge of internet security, data privacy principles, and access control frameworks (knowledge of tools like Netskope is highly advantageous).

Excellent troubleshooting capability; able to analyze technical workflows, diagnose API/automation integration failures, and implement quick, reliable fixes.

Comfortable coordinating hardware logistics, shipping/couriers, and maintaining immaculate records.

Excellent communication skills and interpersonal skills

Highly organised, self-motivated and ability to work with a structured approval process

Certifications (Desirable): CompTIA A+, Google Workspace Administrator certifications, Microsoft are a strong plus.

What we offer:

💵 Competitive salary and compensation packages

🍎 Fully paid medical and discounted dental schemes for employees and their family

✈️ Generous time off + bank holidays

💪 Onsite gym and wellness centre

🍔 Weekly Uber eats allowance and snacks provided in the office

🚲 Cycle to Work and Cycle Saver schemes

🍼 Enhanced parental leave for all employees who have been with the company for one (1) year

🐕‍ Employee Assistance Programme

📚 Paid study leave and personal leave

Why Elwood?

Join a series A FinTech company and help shape the future of finance

A startup with deep financial backing and a strong market presence

Our platform is enabling institutional access to the most exciting growth opportunity in Finance

Work with a modern technology stack and help solve high impact problems

Strong client focused team with a diverse background

We’re a Global company and have modern, centrally based offices in London, New York and Singapore.