Fraud Operations Specialist - Fraud Onboarding

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

The role:

You will detect fraud across fraud indicators and application triggers to protect Zopa's customers, while keeping things smooth for the genuine ones. You'll review and manage daily fraud alerts and claims across all Zopa products. You'll need a sharp eye for detail, experience reviewing documents and listening to suspicious calls, and the judgement to gather the evidence that backs up a claim or investigation.

Weekly working pattern:

This role operates on a hybrid working pattern, with one day per week in the office.

You will work 7.5-hour shifts between 8:00am and 8:00pm, Monday to Friday.

You will also be required to work one weekend day every other week, remotely from 9:00am to 5:30pm, with a day off in lieu during the week.

Some bank holiday working may also be required.