Sutherland

French - Customer Service Representative

Cairo, Cairo Governorate, Egypt

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hirly's read of this role

Seniority: Mid level
Country: EG
Work mode: On-site / unstated
First seen by hirly: 23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

**Responsabilités :** - Traiter les demandes de la clientèle et résoudre leurs problèmes en leur apportant une assistance rapide et professionnelle - Prendre en charge les problèmes de la clientèle et transmettre les cas complexes à un niveau hiérarchique supérieur si nécessaire - Consigner les échanges avec précision et préserver la confidentialité des informations relatives à la clientèle

Exigences :

Baccalauréat ou équivalent
Compétences en communication en français de niveau B2+ (minimum)
Maîtrise des outils CRM, de la messagerie électronique et des tableurs
Solides capacités de résolution de problèmes et souci du détail
Poste ouvert exclusivement aux candidats égyptiens

Compétences clés :

Communication claire, professionnelle et empathique
Esprit orienté client et prise en charge des problèmes
Capacité à mener plusieurs tâches de front et à établir des priorités dans un environnement dynamique

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Original posting on Sutherland's site ↗

Listed on hirly, a job board. hirly is not the employer: Sutherland is hiring for this role.

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