Front Counter Sales - Bilingual Spanish Speaking

Description

Location: Knox Auto Parts - Knoxville

8721 Oak Ridge Hwy., Knoxville, TN 37931

Monday through Friday 7:45am - 5:15pm

Position Overview

This position is primarily responsible for sales and customer service at an Aesop full-service location. Counter Sales Associates carry out the mission and objectives to achieve the desired outcomes. Sells salvaged auto parts and accessories to individual customers, and body and mechanical shops. Build relationships with existing and new customers to continue to create trust. Represents the company professionally and ethically possessing a high level of integrity.

Key Responsibilities and Essential Job Functions

1. Customer Relations

• •Serves as the primary point of contact with all walk-in customers, treating each one with courtesy and respect.
• •Maintains and builds relationships with new and existing customers.
• •Embodies Aesop Auto Part's core values.
• •Skilled in the art of listening. Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
• •Answer parts or auto requests in a manner that offers the best customer experience while supplying the best solution available for the customer's situation.
• •Retrieve parts from the warehouse or customer pick-up area to fulfill customer walk-in orders.

2. Drives Sales

• •Provides pricing, product information, lead time information, and updates to customers as necessary.
• •Conduct retail sales to customers and closing out open invoices and
• •Develop new customers and continue to increase the number of customers being serviced.
• •Manage existing orders regularly in an effort to minimize any issues that may negatively affect the customer experience.
• •Follow up on existing quotes and leads by reaching out to customers in the form of communication they prefer. Offers different approaches to the same process inspiring innovation.
• •Meets sales team objectives.
• •Work the sales phone cue.
• •Quotes formally and informally as needed.

3. Administrative

• •Enter orders correctly within system, work within timeframes to expedite orders.
• •Support entire Sales team to complete any customer pickup orders.
• •Collect checks, cash or credit card payments and apply correctly to close out open invoices.
• •Maintain cash drawer.
• •Follow proper regional steps and protocol for completing daily reconciliation of the cash drawer.
• •Follow up on all warranty and core returns because those can also lead to open COD issues. Incorporates technology in the sales process as needed.
• •Reports virtually all communication, verbal and written, to Regional Sales Manager daily.

4. Business Acumen

• •Present self in a professional manner.
• •Integrity in cash handling.
• •Clear communication with all departments of production and order fulfillment with respect while maintaining a customer-minded form of communication.

5. Perform Other Duties as Assigned

Maintain a clean work environment for the sales counter.

Requirements

• •Previous automotive sales experience preferred.
• •Cash and Credit payment handling experience.
• •Strong written and verbal communication skills are required with a commitment to act with an elevated level of professionalism during all transactions both internally and externally. Ability to read, write, and comprehend instructions, short correspondence, and memos.
• •Reacts well and positively under pressure.
• •Ability in Microsoft Office, primarily Excel and Word, with the aptitude to learn new systems and software.
• •Operates office equipment, such as fax machines, copiers, phone systems, and cell phones.
• •Honesty/lntegrity. Do not cut corners ethically, always speaking plainly and truthfully.
• •Must be able to work collaboratively across functions. Share expertise with others.
• •Must demonstrate strong attention to detail and organizational skills with the ability to prioritize and manage multiple tasks.

Physical Demands & Work Environment

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• •Must be able to remain in a stationary position for extended periods of time.
• •Occasionally move about facility.
• •Ability to use both hands regularly with enough dexterity to complete essential functions.
• •Occasionally lift, move, and carry objects and materials up to 50 lbs.
• •Expected Work Hours — 8 a.m. - 5 p.m. local time, Monday through Friday.
• •Ability to work occasional overtime as needed as determined by the employee's supervisor.

Benefits:

• •Health, Dental, Vision insurance
• •Life Insurance
• •Health savings plans
• •401k matching
• •PTO
• •Holiday pay