Front Desk Agent

Description

Job description:

As a Front Desk Associate at Residence Inn by Marriott, you will be the first point of contact for guests, delivering a welcoming and seamless check-in/check-out experience. You will handle guest inquiries, reservations, and concerns professionally and efficiently. Your role is vital in creating a positive and memorable stay for each guest.

Key Responsibilities:

• •Greet and welcome all guests with a warm and friendly demeanor.
• •Handle the check-in and check-out process efficiently using FOSSE .
• •Manage room assignments, guest preferences, and special requests accurately.
• •Handle cash, credit card, and billing transactions in accordance with hotel procedures.
• •Answer incoming calls promptly and professionally.
• •Resolve guest issues, concerns, or complaints promptly and courteously.
• •Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction.
• •Maintain a neat and organized front desk and lobby area.
• •Uphold Marriott brand standards and ensure compliance with all Residence Inn service protocols.
• •Perform end-of-day audits and reports if working evening/night shifts.

Schedule:

Flexible availability required (including weekends/holidays)

Benefits:

• •Marriott employee discount program
• •Flexible scheduling
• •Opportunities for advancement
• •Team-oriented and supportive work environment

Requirements

Qualifications:

• •Previous front desk or hospitality experience required , preferably with FOSSE property management system .
• •Strong customer service and communication skills.
• •High attention to detail and organizational abilities.
• •Ability to work independently and handle stressful situations calmly.
• •Availability to work evenings, weekends, and holidays as needed.
• •Proficiency with basic computer systems and hotel POS platforms.