Front Desk Agent

Description

As a Front Desk Agent at Holiday Inn Express & Suites - Port Wentworth, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care.

Why Join Us?

• •Healthcare Benefits
• •Paid Time Off (PTO)
• •Holiday Pay
• •Employee of the Month Bonus
• •Sign-On Bonus
• •On-Demand Pay Access (access to earned wages before payday)
• •Hotel Brand Employee Discounts

Responsibilities

• •Welcome guests and assist with check-in and check-out
• •Process payments and manage guest accounts
• •Book, modify, and cancel reservations
• •Answer guest questions and provide information about hotel amenities and local attractions
• •Respond to guest requests and resolve issues in a timely, professional manner
• •Maintain accurate guest records and reservation information
• •Answer phones and respond to emails as needed
• •Work closely with housekeeping and maintenance to ensure guest satisfaction
• •Follow hotel safety, security, and privacy procedures

Requirements

Qualifications

• •Must be 18 years of age or older
• •Friendly and professional communication skills
• •Strong customer service and problem-solving abilities
• •Ability to multitask in a fast-paced environment
• •Basic computer and phone skills
• •Attention to detail and reliability
• •Previous hotel or customer service experience is a plus, but not required

Join our team and help create memorable guest experiences every day!