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StepStone Hospitality Inc.

Front Desk Agent

South Portland, ME

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
26 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

Job Function

  • · Register and assign rooms to guests.
  • · Issue room key and escort instructions to Guest Service Agent or directly to guest.
  • · Sort, and track incoming mail and messages.
  • · Transmit and receive messages using all communication avenues.
  • · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • · Keep record of room availability and rate.
  • · Compute bill, collect payment, and make change for guests.
  • · Make, confirm, and cancel reservations via all communication avenues.
  • · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
  • · Make reservation, transportation, or entertainment reservations for guest.
  • · Deposit guest valuables in hotel safe deposit box.
  • · Ability to accurately use various office software.
  • · Have a full working knowledge and expertise of each shift including night audit.

#ZR

Requirements

  • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to accurately report information.
  • Ability to assist with various office tasks as needed.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • dependable
  • Flexible schedule; able to work weekdays, weekends and holidays
  • Able to stand for a long period of time
Original posting on StepStone Hospitality Inc.'s site ↗

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