Front Desk Agent- Part Time MUST HAVE WEEKEND AVAILABILITY

Description

Description

• •Register and assign rooms to guests.
• •Issue room key and escort instructions to Guest Service Agent or directly to guest.
• •Sort, and track incoming mail and messages.
• •Transmit and receive messages using all communication avenues.
• •Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• •Keep record of room availability and rate.
• •Compute bill, collect payment, and make change for guests.
• •Make, confirm, and cancel reservations via all communication avenues.
• •Post charges such as room, food, liquor, or telephone to guest bill.
• •Make reservation, transportation, or entertainment reservations for guest.
• •Deposit guest valuables in hotel safe deposit box.
• •Ability to accurately use various office software.
• •Have a full working knowledge and expertise of each shift.

Requirements

Requirements

• •Must have customer service experience; hotel experience preferred. Experience with Marriott systems and/or Lightspeed PMS is a plus and should be indicated on application if applicable.
• •Must have current Indiana alcohol server permit or willingness to obtain license immediately upon hire.
• •Possession of an unrestricted Indiana Motor Vehicle Operator's (Driver's) License with no major infractions within 7 years is preferred.
• •Weekend Availability is required. Holiday availability is required as precoordinated within the scope of weekend availability. Operations are 24/7/365.
• •Must have good interpersonal skills. Polished demeanor in customer service interactions is required. Absent prior upscale service training, a willingness to learn upscale service skills is required.
• •High school education required. Relevant training, experience and additional education preferred.
• •CPR and first aid training preferred.
• •Additional language ability is viewed favorably in hiring decisions.
• •Adjusts to high-pressure conditions and is open to change.
• •Assumes responsibility for personal growth and development.
• •Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• •Understands and communicates the Stepstone Mission and Core values.
• •Expresses ideas and conveys information clearly, effectively, and professionally.
• •Actively listens to others.
• •Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• •Works to resolve disagreements and is respectful of peers and co-workers.
• •Minimum lifting of 20 pounds.
• •Pushing, bending, stooping, upward reaching, manual dexterity.
• •Hearing, writing, reading.
• •Minimum pulling of 20 pounds.
• •Other duties may be assigned.

EOE/M/F/V/D