Front Desk Agent - Primm Valley Casino Resorts

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

• Job Summary
• The Front Desk Agent serves as the first point of contact for resort guests and is responsible for creating a welcoming, memorable experience from arrival to departure. This role manages guest check-ins and check-outs, reservations, room assignments, concierge-style assistance, and guest inquiries while delivering exceptional hospitality and personalized service that reflects the resort's standards of excellence.

Key Responsibilities

• •Warmly greet guests and provide a seamless check-in and check-out experience.
• •Verify reservations, assign accommodations, and explain resort amenities, activities, and services.
• •Process room charges, payments, deposits, and billing adjustments accurately.
• •Respond to guest requests and concerns promptly, ensuring high levels of guest satisfaction.
• •Provide information regarding resort restaurants, spa services, recreation programs, golf, pools, entertainment, and local attractions.
• •Coordinate with housekeeping, maintenance, transportation, security, and other departments to fulfill guest needs.
• •Manage room inventory, upgrades, special requests, and VIP arrivals.
• •Handle incoming calls, emails, and reservation inquiries professionally.
• •Promote resort amenities, activities, and special packages to enhance the guest experience.
• •Maintain accurate guest records and ensure compliance with resort policies and procedures.
• •Resolve guest issues efficiently and escalate concerns when necessary.
• •Maintain a clean, organized, and professional front desk environment.

Qualifications

• •High school diploma or GED required; hospitality or tourism education preferred.
• •Prior experience in a hotel, resort, hospitality, or customer service environment preferred.
• •Knowledge of hotel property management systems (PMS) preferred.
• •Strong computer skills, including Microsoft Office applications.
• •Excellent verbal and written communication skills.
• •Ability to provide exceptional guest service in a luxury or resort setting.
• •Flexible availability, including weekends, holidays, and evening shifts.

Required Skills & Competencies

• •Outstanding customer service and hospitality mindset
• •Professional communication and interpersonal skills
• •Attention to detail and accuracy
• •Problem-solving and conflict resolution
• •Ability to multitask in a fast-paced environment
• •Sales and upselling abilities
• •Teamwork and collaboration
• •Cash handling and payment processing
• •Strong organizational and time-management skills

Physical Requirements

• •Ability to stand and walk for extended periods.
• •Ability to lift-up to 25 pounds occasionally.
• •Ability to operate computers, telephones, and other office equipment.
• •Ability to work in a busy resort environment with frequent guest interaction.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!